Applicantz · 11 hours ago
Desktop Support Specialist
Fremont, CA
Contract
Onsite
New Grad, Entry Level
$30/hr - $30/hrApplicantz is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment. They are seeking a Desktop Support Specialist to perform device imaging, configuration, and operational coordination for their IT support team.
Computer Software
Hiring Manager
Seerat Mahajan
Responsibilities
Performs Windows imaging using standard provisioning methods (Autopilot/Intune, Entra ID join, compliance policy application)
Configures devices according to security requirements including BitLocker/full‑disk encryption, endpoint compliance validation, and baseline policy enforcement
Troubleshoots imaging failures, driver issues, network‑related setup errors, and post‑image provisioning defects
Stages devices for user pickup or shipment by completing quality assurance checks, labeling, hardware inspections, peripheral matching, and accessory preparation
Validates device readiness by confirming compliance posture, device health, account authentication flow, and proper enrollment in management systems
Executes refresh workflow steps in accordance with standardized refresh processes and service readiness timelines
Collaborates closely with DSS Leads, Service Desk, GEM/Endpoint Engineering, ITAM/HAM, and Logistics teams to resolve technical blockers and fulfill refresh commitments
Escalates complex provisioning problems with detailed reproduction steps and diagnostic information
Maintains accurate provisioning records, device status updates, and compliance documentation within ServiceNow
Ensures all asset updates (assignment, location, classification, lifecycle status) are completed with 100% accuracy
Supports audit requirements by documenting provisioning steps, exceptions, and any deviations from standard process
Participates in process improvement activities, root‑cause reviews, and post‑project debriefs to refine imaging and provisioning methods
Provides training, guidance, and mentorship to new provisioning technicians, promoting consistency, quality, and strong customer service culture within DSS
Qualification
Required
Experience with Windows provisioning (Autopilot, Intune, Entra ID)
Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues
Familiarity with enterprise compliance controls (BitLocker, device health policies, corporate security baselines)
Ability to maintain highly accurate records in ServiceNow or similar ITSM/ITAM systems
Excellent communication skills and ability to coordinate with both technical and non‑technical stakeholders
Ability to lift, move, and stage hardware as part of the daily provisioning workflow
Company
Applicantz
Empowering businesses of all sizes with access to bright talent for project solutions, staffing, and freelance expertise.
Founded in 2001
201-500 employees
H1B Sponsorship
Applicantz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (1)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase