Cornerstone Capital Bank · 18 hours ago
Senior IVR Developer - Onsite in Englewood, CO
Englewood, CO
Full-time
Onsite
Senior Level
5+ years expCornerstone Capital Bank is a best-in-class mortgage servicer known for its commitment to customer satisfaction and employee happiness. They are seeking a Senior IVR Developer to design, build, and maintain IVR solutions, focusing on integrating third-party APIs and developing C# microservices.
Financial Services
Responsibilities
Author, maintain and optimize Nice inContact Studio flows and Studio Snippet code
Implement and integrate Omilia IVA to leverage natural language experiences
Integrate with third party vendor APIs
Design, build and maintain C#/.NET microservices, APIs and Azure Functions to replace existing workflow logic
Secure APIs via OAuth/JWT flows. Manage endpoints through Azure API Management (APIM)
Build and/or collaborate with frontend engineers on React/TypeScript screen‑pop UIs
Introduce and maintain automated tests, CI/CD pipelines, logging/metrics/tracing, and deployment best practices to improve reliability
Triage and resolve production incidents, participate in support rotations (as agreed), and implement durable fixes
Mentor junior engineers and perform code reviews for workflow and service changes
Partner with product, operations, and business stakeholders to translate requirements into reliable IVR/agent experiences
Qualification
Required
Strong IVR / Contact Center Experience: hands‑on with RingCentral / Nice inContact Studio, Studio Snippet programming (or equivalent visual IVR authoring), call center routing concepts, and ACD/WFM awareness
Call center domain knowledge: exposure to IVR design tradeoffs, DTMF → IVA migration, and handling real‑time contact context
Software engineering fundamentals: C#/.NET Core, SOLID design, unit/integration testing, system architecture and design, and refactoring legacy code
Cloud & integration: Azure Functions, Azure API Management, REST + SOAP integration, JSON/XML parsing, OAuth/JWT
DevOps & SDLC: CI/CD (GitHub Actions/Azure DevOps), automated testing, observability (logs/metrics/tracing)
Data & storage: SQL experience; familiarity with Snowflake or analytics stores is a plus
Experience level: 5+ years professional experience in software development and/or IVR/contact‑center technology or equivalent; demonstrated delivery of IVR flows and integrations
Education: Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience
Preferred
Frontend collaboration (desirable): familiarity with React and TypeScript to implement/coordinate screen‑pops and agent UI
Benefits
Full benefits package
Company
Cornerstone Capital Bank
We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Almy
President and Chief Executive Officer
Dana Bustos - National Talent Matchmaker
Talent Acquisition Manager and Business Line Partner, VP
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