Zūm · 9 hours ago
Operations Supervisor
Shawnee, KS
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
2+ years expZūm is a rapidly expanding Series E startup with a mission to transform the school transportation industry. The Operations Supervisor will oversee daily transportation operations, ensuring operational excellence and driving performance while supporting team development and customer satisfaction.
ChildrenRide SharingTransportation
Responsibilities
Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses
Directly supervise and coach the staff, providing guidance, feedback, and professional development
Collaborate with HR, Recruiting, and Safety teams to execute hiring plans, maintain adequate staffing levels, and investigate and resolve employee concerns
Build a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports
Identify and develop high-potential team members for advancement opportunities
Champion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements
Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation
Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded
Respond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution
Qualification
Required
2+ years of experience maintaining client relationships and managing accounts in an operational setting
2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)
2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
Preferred
Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership
Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)
Experience in K-12 transportation or working with school district customers
Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines
Demonstrated track record of developing direct reports and building high-performing supervisory teams
Strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization
Benefits
Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
And more
Company
Zūm
Zūm has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform.
51-200 employees
H1B Sponsorship
Zūm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (8)
2023 (6)
2022 (7)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$399.58MKey Investors
U.S. Environmental Protection AgencyGICSoftBank Vision Fund
2024-06-04Grant· $32M
2024-04-10Series Unknown
2024-01-31Series E· $140M
Leadership Team
Ritu Narayan
Founder and CEO
Vivek Garg
Co-Founder & COO
Recent News
2026-01-22
2025-12-29
Company data provided by crunchbase