Traeger, Inc. · 14 hours ago
CX Technical Content Writer
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
2+ years expTraeger is a leader in outdoor cooking, dedicated to providing a world-class experience to customers and employees alike. The CX Technical Content Writer will create and maintain technical support content, enhance customer-facing materials, and contribute to knowledge base growth while collaborating with cross-functional teams.
Consumer Goods
Responsibilities
Create and maintain technical support knowledge content for a global audience consisting of multiple consumer groups
Enhance customer-facing content (FAQs, troubleshooting, SOPs, replacement instructions) to keep pace with rapidly changing processes and technology
Contribute to the strategy and execution of knowledge base growth for current and upcoming products, policies, and processes
Proactively identify knowledge gaps and take ownership of closing them
Build strong cross-functional relationships with Product Design, Engineering, and Instructional Design teams to anticipate evolving product issues and develop efficient diagnostic steps
Serve as a connector between Operations, Engineering, and Training teams to align knowledge content with learning initiatives
Qualification
Required
Proactive mindset: Identify opportunities and act on them
Strong communication: Comfortable reaching out to other teams, asking questions, and building relationships to get the information you need
Ownership mentality: You take responsibility for projects from start to finish and aren't afraid to suggest improvements
Ability to learn and communicate mechanical and technological concepts quickly and effectively
Understanding of content usability principles and ability to apply them creatively
Excellent grammar, writing skills, and attention to detail
Ability to multitask and prioritize in a fast-paced environment with shifting deadlines
Strategic thinker who can work independently while following best practices
Effective at building professional interdepartmental relationships
Comfortable navigating ambiguity and taking initiative to clarify and resolve issues
Preferred
Degree in English, Technical Writing, or related field preferred
2–3 years' experience technical support and/or writing technical knowledge content and troubleshooting processes preferred
Benefits
Full medical/dental/vision package to fit your needs
401k to help you plan for the future
Great discounts on all things Traeger
Company
Traeger, Inc.
Since its humble start in Oregon in the 1990's, Traeger Wood Pellet Grills have been the outdoor cooking choice of food enthusiasts.
501-1000 employees
H1B Sponsorship
Traeger, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dominic Blosil
Chief Financial Officer
Amanda Lee
Executive Assistant to Chief Marketing Officer and Chief Sales Officer
Recent News
2023-12-23
2023-12-23
2023-12-23
Company data provided by crunchbase