Randstad Digital Americas · 11 hours ago
Power BI Analyst
United States
Contract
Remote
Entry, Mid Level
$27.17/hr - $37.17/hr
2+ years expRandstad Digital Americas is a global technology leader, and they are seeking a Business Analyst to optimize tools and knowledge systems for international support teams. The role involves analyzing user feedback, building roadmaps for knowledge management, and enhancing global service delivery efficiency.
Information Technology & Services
Responsibilities
Monitor and review ESS feedback in OCV on a daily basis
Perform Root Cause Analysis by collaborating with Subject Matter Experts (SMEs) to identify underlying issues
Classify feedback into categories and assign ownership to relevant teams for resolution
Track assigned items and follow up to ensure timely completion
Document and build out Knowledge Management (KM) requirements and roadmaps
Partner with stakeholders and Enterprise Project Managers (EPMs) to align KM initiatives with business needs
Execute User Acceptance Testing (UAT) to validate new KM solutions and tools
Generate status reports and present findings/outcomes to leadership
Qualification
Required
Minimum 3 years of experience using PowerBI to build reports and custom dashboards
Minimum 2 years of experience with Excel, Word, and PowerPoint
Minimum 2 years of experience presenting data and information to key stakeholders
2-4 years of overall experience in a business analyst or operations role
Strong verbal and written communication skills with high attention to detail
Strong analytical mindset with problem-solving capabilities
Ability to manage multiple feedback items or project milestones simultaneously
Collaborative work style with the ability to influence diverse stakeholders
Preferred
Technical knowledge to distinguish between process, content, and technical issues
Experience with Enterprise Applications
Background in project management or organizational knowledge-sharing objectives
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase