Allegion · 13 hours ago
IT Field Service Technician Site Lead
Farmington, CT
Full-time
Onsite
Mid, Senior Level
4+ years expAllegion is a company that specializes in safety and security products, and they are seeking a Lead IT Support Technician to oversee technical support operations at their manufacturing sites. This role involves providing advanced troubleshooting, mentoring junior technicians, and acting as the primary liaison between plant operations and corporate IT teams, ensuring reliable performance of all IT and OT systems that support production.
ElectronicsManufacturingProduct DesignSecurity
Responsibilities
Main point of contact for local leadership and other IT teams. Meet with them on needs, issues, and associated priorities
Demonstrate technical ownership of local IT infrastructure and lead assigned projects to drive operational and/or IT improvements
Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics
Attend local business meetings like MDI
Demonstrate independent troubleshooting and decisive problem solving
Be proactive in leveraging internal and external resources to resolve incidents and complete goals
Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses
Provide and coordinate on-call support required as needed
Work with Management to prioritize resources and activities
Create, follow and promote defined ITIL, and cyber security, procedures and policies
Provide and coordinate basic support of network, server, security, and application infrastructure
Perform root cause analysis to eliminate reoccurring incidents
Create plans for IT software and hardware lifecycle processes including ordering, forecasting, tracking, deployment within defined performance metrics
Install/coordinate technology hardware and software that fulfill user requests according to standards or requirements
Plan Annual Operating Plan (AOP), including annual spends and timeframes
Develop new infrastructure troubleshooting strategies to reduce downtime and decrease maintenance costs
Create strategies for upgrading the company’s infrastructure with new updates
Construct and implement plans to ensure the company’s infrastructure operates smoothly in the event of a problem
Collaborate with other department managers to assess the growth needs and maintenance of the company’s infrastructure
Review and control expenditures to ensure projects remain within budget
Coordinate cybersecurity trainings for local user community
Assist with interviewing and onboarding IT contractors and FTEs, as needed
Manage, train, and provide leadership to FST personnel, including coaching, evaluations, and timekeeping
Lifecycle Manage, forecast, collaborate and control Assets working with Asset Management Team, keep right levels of use
Work directly with Cybersecurity to keep VLM levels out of risk
Perform other duties as assigned
Qualification
Required
A minimum of 4 years' work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites, and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE, & audio/video
Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority
Experience with hardware troubleshooting, including PC's, handheld scanners, label, laser, and multifunction printers
Network troubleshooting and support
Broad technical IT knowledge and awareness of industry trends
Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management
Working in cross functional teams and the ability to work as part of a virtual team
Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team
Preferred
Certifications a nice to have
Knowledge of OT technologies a nice to have, not required. (PLC's, SCATA, etc)
Benefits
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through *Perks at Work*
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching
Company
Allegion
Allegion provides mechanical and electronic security products for residential, commercial, and institutional environments.
10001+ employees
H1B Sponsorship
Allegion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-05-21Post Ipo Debt· $400M
2022-06-07Post Ipo Debt· $600M
2013-11-29IPO
Leadership Team
Rob Martens
Senior Vice President, Chief Innovation & Design Officer, Corporate Development
Greg Katai
VP Sales and Marketing at Yonomi
Recent News
2025-11-11
Company data provided by crunchbase