FNBO · 12 hours ago
Analyst I, System Support
Omaha Metropolitan Area
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $79K/yr
1+ years expFNBO is committed to the success of its employees and is seeking an Analyst I for System Support. The role involves engaging with end users, resolving tickets, and recommending system improvements to enhance customer and employee experiences.
AccountingBankingFinanceFinancial ServicesMortgage
No H1B
Responsibilities
Utilize a ticketing system to provide escalation support and issue resolution
Beginner to intermediate knowledge of supported applications and platforms. Knowledge will be obtained over time through training and experience
Assist in providing input into the system roadmaps for further improvements
Provide application access to employees based on profile requirements
Knowledge and ability to work within the Agile framework
Utilize data and experience to advise on system enhancements and business learning opportunities
Consistently review common incident tickets to advise system analyst II and senior system analysts on potential system enhancements
Perform system testing and provide feedback
Coordinate, track and respond to data needs and requests from our partners
Perform and document access audits to multiple applications, platforms, associations, etc
Assist in training end users on reporting to gain self-service adoption
Enhance end users’ knowledge, understanding and competency for supported platforms
Identify and recommend training opportunities that meet and support end user needs
Maintain system documentation and procedures for internal team training and support
Participate in training sessions to onboard new teams to supported platforms or current end users on system upgrades/enhancements
Meet regularly and maintain a close working relationship with senior system analysts and system analysts II to ensure platform awareness of releases to support planning, deployment, and business unit communication
Exhibit knowledge, skills and behaviors that foster a productive relationship between Partner Platform Support and business partners
Communicate effectively with end users to identify needs and assist in evaluating alternative solutions
Timely and professionally respond to system support and access tickets
Participate in small to medium projects as assigned
Contribute to project team meetings and meet regularly with the project manager on your contributions
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties
Ensure all access and support procedures and process documents are current within the Procedure Library for all platforms and applications that are required by the supported end users
Ensure yearly documentation of the team’s Compliance Training, beyond FNBO’s requirements, is current and documented
Coordinate the yearly Records Program Compliance Review and ensure the entire team is compliant per FNBO’s requirements
Qualification
Required
Bachelor's degree in business-related field or equivalent work experience
1-5 years of banking experience (Operations, Commercial, Consumer, Card, IT)
Intermediate in Microsoft Office products
Good problem-solving ability and analytical skills
Excellent written and verbal communication
Preferred
Experience with ServiceNow, NICE, Salesforce, and Quavo
Proven contact center and/or dispute experience
Experience providing system access
Knowledge of bank products and processes
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Company
FNBO
FNBO is a financial organization that offers digital banking and accounting service and products for business and personal commercial needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Spyers
Chief Technology Officer
Chris Inserra
CFO - Enterprise Technology Services
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