Princeton University · 10 hours ago
Technical Support Specialist
Princeton, NJ
Full-time
Onsite
Mid LevelPrinceton University is seeking a Technical Support Specialist for the Princeton Neuroscience Institute. The role involves providing day-to-day computing support for faculty, staff, and students, including installation, maintenance, and troubleshooting of computing systems and audio-visual equipment.
AlumniEducationHigher EducationUniversities
Responsibilities
Installation, maintenance, and repair of desktop/laptop computing systems, including provisioning of device management, backup, software licensing, networking
Diagnose, troubleshoot, and repair computing hardware and software issues, including ensuring security management and compliance. Working with faculty, staff, and students to understand reported problems and provide solutions
Provide guidance for faculty, staff, collaborators and students on their computing purchases; specify, order, install and configure new end user devices, including Mac, Windows, and mobile systems. Train administrative staff on proper computing techniques, security, and use of applications
Support the use of Audio Visual and communications hardware and service platforms, including troubleshooting and repair of cameras, projectors, large format displays, and audio systems in teaching, research, and administrative activities
Other duties as assigned
Qualification
Required
Significant experience in administration, maintenance, and user support of Mac OS and Windows
Strong troubleshooting, analytical, and problem-solving skills
Ability to work effectively and collaboratively as part of a team
Excellent organizational skills. Detail-oriented and able to make connections between similar problems
Excellent communications and interpersonal skills, including the ability to build good working relationships with people of diverse personalities and professional backgrounds
A strong customer service focus. The ability to work independently, self-motivate, and to manage multiple priorities simultaneously is essential
Ability to research hardware and software issues in a thorough manner
Ability to follow up on open items and complete tasks in a timely manner including meeting deadlines, and anticipating and addressing problems and delays
Flexibility in adjusting work schedule to accommodate priority needs, downtime and emergencies
Experience in installing (when applicable), maintaining, troubleshooting, and using standard systems and software applications: OfficeSuite and Microsoft 365 (including Outlook); SharePoint;; Mac OS utilities, calendar, and mail applications; Google tools such as drive, mail, and calendar
Understanding of and experience with TCP/IP networking and related protocols
An understanding of desktop/laptop security tools and applications
The ability to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices is a must for this position
The desire and ability to learn and utilize new technologies easily
Must be able to lift 50 lbs., twist bend and work in awkward positions
Preferred
Familiarity with Linux and Linux system administration
Ability to write simple shell scripts to automate administrative tasks
Familiarity with Audio/Visual tools and equipment
A bachelor's degree in Computer Science, related field or equivalent relevant experience, with experience in a university setting a plus
Benefits
Comprehensive benefit program
Company
Princeton University
Princeton University is a private Ivy League university that offers a variety of master’s degrees and Ph. D.s.
Founded in 1764
5001-10000 employees
H1B Sponsorship
Princeton University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (301)
2024 (220)
2023 (218)
2022 (172)
2021 (207)
2020 (193)
Funding
Current Stage
Late StageTotal Funding
$11.44MKey Investors
US Department of EnergyAlfred P. Sloan FoundationNational Institute of Allergy and Infectious Diseases
2024-06-06Grant· $2M
2023-08-14Grant
2022-02-15Grant· $5.5M
Leadership Team
Amy Robinson Sterling
Executive Director, Eyewire
Anne-Marie Maman
Founding Director - Princeton Entrepreneurship Council
Recent News
Ars Technica - All content
2026-01-22
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2026-01-09
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