Mindlance · 22 hours ago
Office Administrative and Customer Support - Customer Assistance Spec
Morrisville, NC
Full-time
Onsite
Entry Level
2+ years expMindlance is a company that provides customer service solutions, and they are seeking a Customer Assistance Specialist to deliver high-quality support to clients and document interactions. The role involves processing medical information requests and performing various administrative responsibilities.
Human Resources
Responsibilities
Provides high quality customer service to client customers including consumers, HCPs, and client personnel
Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs
Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements
Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail
Performs line checks and system verifications, and generate reports
Performs other duties as assigned
Qualification
Required
High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience
Excellent organizational skills
Strong attention to detail
Ability to handle multiple tasks
Effective verbal and written communication skills
Excellent problem solving skills
Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
Excellent computer and keyboarding skills
Time management skills
Excellent interpersonal skills
Ability to work in a team environment and/or independently as needed
Demonstrated confidence and initiative
Flexibility
Preferred
In some cases a second language may be required
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
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