PowerSchool · 6 hours ago
Senior Staff Technical Support Representative
United States
Full-time
Remote
Senior Level, Lead/Staff
$92K/yr - $156K/yr
12+ years expPowerSchool is a global leader of cloud-based software for K-12 education, dedicated to powering personalized education for students. The role involves providing solutions-oriented technical support with a strong focus on customer service, ensuring data security and integrity, and serving as the primary technical interface for various teams.
E-learning
Responsibilities
Technical lead for A&I migration team
Primary technical interface for existing Services, Support, and Infrastructure teams
Explore new solutions, including testing, design, modifications, and deployment required to meet both the PowerSchool and client’s business requirements
Ensures data security and integrity for all PowerSchool applications
Exercise independent judgment to analyze and diagnose application related problems and issues
Work with data providers to fill data gaps and/or to adjust source-system data structures to facilitate analysis and integration with other K12 data
Perform data profiling and source to target mappings
Perform analysis on source data to determine the feasibility of using this data to solve business needs
Assist in application training of existing users and new employees
Write and maintain documentation of the ETL processes via process flow diagrams
Ensures data security and integrity for all PowerSchool applications
All other duties as assigned
Qualification
Required
Minimum of 12+ years of relevant and related work experience
Bachelor's degree or equivalent, or equivalent years of relevant work experience
Travel occasionally, up to 10%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands
Additional experience may be substitute for an advanced Degree
Benefits
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Company
PowerSchool
PowerSchool is a leading provider of cloud-based software for K-12 education in North America.
1001-5000 employees
H1B Sponsorship
PowerSchool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (8)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Hardeep Gulati
Chief Executive Officer
Rajendra (Rajen) Datta
Chief of Staff to CEO
Company data provided by crunchbase