NEOGOV · 3 days ago
Customer Billing & Service Representative II - Collections
Kingsville, TX
Full-time
Onsite
Entry, Mid Level
$34K/yr - $34K/yr
2+ years expNEOGOV is seeking a Customer Service Representative II in the Collection’s Division of the Finance Department. The role involves responding to customer inquiries, processing utility accounts, and ensuring the accuracy of payments and account information.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Operates the Customer Service Area in accordance with City policies and procedures
Processes new accounts; transfers; and receipts
Accepts payments and ensures accuracy of information
Research; processes; and responds to customer inquiries and account requests
Assists other Customer Service Representatives in performing duties related to customer accounts and collections
Provides information to customers; receives; and ensures proper handling and/or routing of customer complaints
Performs other duties as required/assigned
Qualification
Required
Two (2) years clerical experience involving public contact and financial transactions
Ability to work under pressure and to interpret and apply both written and oral instructions
Knowledge of general office procedures to include 10-key calculator operations and proficient with Microsoft Excel and Word is required
Must be able to communicate effectively and courteously with city employees and the public
High School diploma or equivalent
Valid driver's license
Satisfactory driving record
Eligibility to legally work in the U.S
The successful applicant will be required to pass a pre-employment drug screen and background investigation
Preferred
Bilingual – English/Spanish to assist customers in community
Benefits
Health Insurance - In-Network – 80% co-insurance after deductible, variable plans.
Longevity - $ 5 monthly per completed year of service
Vacation - 120 hrs. annually
Sick Leave - 80 hrs. annually & Sick Leave Pool available after 1 year
Flex Leave - 8 hrs. annually plus 4 hours added on birthday month
Holidays - 16 days annually = 128 hours of paid leave!
Retirement - TMRS City Matching 2;1 and TMRS Prior Service Credit
Life Insurance = 1 year salary to maximum of 50K
Deferred Compensation - Nationwide and Mission Square
Voluntary Insurances with AFLAC, Ameritas and Dearborn National
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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