Symetra · 2 days ago
Customer Service Representative - Remote
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $33.95/hr
0+ years expSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. They are seeking a Customer Service Representative to provide inbound/outbound telephone support to customers and agents, assisting with various inquiries and ensuring high-quality service.
Financial ServicesHealth InsuranceInsuranceLife Insurance
No H1B
Responsibilities
Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution
Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative system
Qualification
Required
Proficient written and verbal communication skills
Strong multi-tasker and adept at using tools and resources available
Proactive with customer, anticipating needs
Ability to show empathy and ability to mentor new hires
Ability to adapt to change daily based on business need or system issues
Ability to de-escalate calls and resolve concern
High school education or equivalent experience
6 months to a year experience working as an Associate CSR or equivalent experience
Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems
Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company
Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of 'broadband.'
Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL
Benefits
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Company
Symetra
Symetra is a financial service company that provides retirement, employee benefits, group life, and disability insurance.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-08-11Acquired
2010-01-22IPO
2004-01-01Private Equity
Leadership Team
David Goldstein
Senior Vice President, General Counsel & Secretary
M
Mike DiGioia
Vice President, Communications
Recent News
Business Wire
2026-01-22
Morningstar.com
2025-11-24
Company data provided by crunchbase