Harvey · 20 hours ago
Certifications & Credential Manager, Customer Education
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $126K/yr
4+ years expHarvey is transforming how legal and professional services operate by leveraging AI and an enterprise-grade platform. They are seeking a Certifications & Credential Manager to design and scale their certification and credentialing program, ensuring it reflects product expertise and drives customer adoption.
Artificial Intelligence (AI)Information TechnologyLegalLegal Tech
Responsibilities
Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time
Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance
Qualification
Required
4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models
Experience in the legal sector is a strong plus
Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Experience working effectively with Product, Support, and Go-to-Market teams
Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
Excellent written and verbal communication skills
Company
Harvey
Harvey provides AI-driven tools to assist legal professionals with research, document review, and contract analysis.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Andreessen HorowitzEQT GrowthCoatue,Kleiner Perkins
2025-10-30Series F· $160M
2025-10-06Series E· $59M
2025-06-23Series E· $300M
Leadership Team
Winston Weinberg
CEO & Co-Founder
Gabe Pereyra
President & Co-Founder
Recent News
2026-01-24
Business Insider
2026-01-23
Company data provided by crunchbase