Peraton · 6 hours ago
Help Desk Technician Tier 2
US-FL-MacDill AFB
Full-time
Onsite
Mid, Senior Level
$66K/yr - $106K/yr
5+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a TS/SCI cleared Help Desk Technician Tier 2 - Journeyman to provide technical and management leadership for all equipment and information support functions across their mission-critical operations.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide advanced technical support and assistance to end users in resolving escalated IT issues
Conduct troubleshooting, diagnosis, and resolution of complex technical problems related to services in service catalogs
Assist users through multiple communication channels including in person, phone, chat, remote desktop, automated requests, email, and knowledge articles
Offer advanced support services during standard working hours to resolve escalated issues from Tier 1
Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work
Facilitate advanced support to OCONUS personnel
Maintain accurate records of service requests, solutions, and escalations
Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; remote access tools (Secure OOBM, PuTTY, TS Reader, Wireshark) for Tier II/III troubleshooting; performance monitoring dashboards (Grafana, Prometheus, SolarWinds) for proactive anomaly detection, audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs
Qualification
Required
Previous experience as a Help Desk Technician Tier 2 or similar role supporting a DoD customer at the CCMD level; Minimum of 5 years' experience with a BS/BA or 3 years' experience with an MS/MA or 0 years' experience with a PhD
A current, active DoD security clearance at the TS/SCI level
US citizenship is required
DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Intermediate / ability to obtain
Preferred
DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment
Benefits
Access to professional development opportunities and career growth within the intelligence and cybersecurity community
Opportunity to work with advanced tactical communications technologies and AISR systems
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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