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Technical Customer Support Specialist (Independent Contractor) — USA / Remote jobs in United States
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C&D Talent Advisory · 10 hours ago

Technical Customer Support Specialist (Independent Contractor) — USA / Remote

positionUnited States
timeFull-time, Contract
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $85K/yr
date2+ years exp
C&D Talent Advisory - Academy is seeking a highly technical Technical Customer Support Specialist for a next-generation AI audio platform. The role involves troubleshooting complex issues across APIs, integrations, and audio systems while acting as a bridge between customers and engineering.
Education Management

Responsibilities

Troubleshoot complex issues across REST APIs, integrations, and telephony systems
Debug HTTP requests/responses, auth flows, webhooks, and integration pipelines
Investigate browser and network-level issues using logs and developer tools
Use GCP tools (especially GCP Logs) to trace, analyze, and resolve production issues
Query data using SQL to validate behavior and isolate root causes
Read and reason about code (primarily Python) to support debugging efforts
Translate technical findings into clear, actionable explanations for customers and internal teams
Proactively identify patterns, product gaps, and documentation improvements

Qualification

Troubleshooting REST APIsGoogle Cloud PlatformSQLPythonTechnical troubleshooting mindsetJavaScriptNode.jsReactAI conceptsAudio technologyTelephonyMedia processing

Required

Strong experience troubleshooting REST APIs, HTTP flows, auth, and webhooks
Comfortable debugging client-side and network issues
Able to read and troubleshoot Python code
Solid working knowledge of SQL for investigations
Hands-on experience with Google Cloud Platform, especially logs and debugging tools
Strong interest in AI concepts, including LLM behavior and failure modes
Understanding of how AI models are used in production workflows
2–3 years in technical customer support within SaaS or high-growth tech (B2B / enterprise preferred)
Strong technical troubleshooting mindset (depth over ticket volume)
Proven ability to ramp quickly with minimal onboarding
Comfortable operating in ambiguity and fast-changing environments
Highly autonomous, proactive, and accountable
You manage your own priorities and learning
You adapt quickly when systems change or break
You raise issues early and collaborate closely with product and engineering
You communicate clearly, especially in writing
You care deeply about quality, clarity, and follow-through

Preferred

Exposure to JavaScript / Node.js / React is a plus
Interest or experience in audio technology, telephony, or media processing
Bonus: experience with AI audio tools (e.g., voice synthesis platforms)

Company

C&D Talent Advisory

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people-size11-50 employees

Funding

Current Stage
Early Stage
Company data provided by crunchbase