Whim Hospitality · 14 hours ago
IT Field Service Technician
Dripping Springs, TX
Full-time
Onsite
Senior Level
5+ years expWhim Hospitality is seeking an IT Field Service Technician to monitor and maintain all information systems and infrastructure for their properties. The role involves providing technical support, ensuring IT security and compliance, and managing IT infrastructure across various locations.
CateringEvent ManagementHospitality
Responsibilities
Monitor and maintain all IT infrastructure across properties, including networks, servers, and end-user computing
Work collaboratively with the IT Director to develop and implement IT strategies that align with operational needs and objectives
Provide technical support for lodging, banquets, food and beverage services, email systems, website issues, and internet connectivity
Ensure the reliability, performance, and scalability of all IT systems necessary for effective operational support
Assist in developing and enforcing IT security policies and procedures to protect company data and systems
Address cybersecurity issues, including phishing and malware attacks, and ensure compliance with relevant regulations
Given the nature of the 24/7 hospitality industry, weekends tend to be the busiest periods; therefore, the IT Field Service Technician must provide sufficient coverage during these times
The technician may be asked to assist in other operational areas as directed by senior management
Qualification
Required
Minimum 5 years of experience supporting Network Infrastructure and the Microsoft Full Technology Stack
Strong technical experience with Network, Security, Windows Desktop, and Office365 Azure support, including SharePoint and Entrada
Ability to work a flexible schedule, including nights, weekends, and holidays
Capability to lift up to 50 lbs and work in outdoor environmental conditions
Proficient in installing network cabling as well as diagnosing and terminating connections
Proficient with Office365 Desktop apps, with a willingness to train staff in these applications
Strong time management skills and the ability to multi-task in a fast-paced environment
Must be proficient in Maestro PMS and Silverware POS to support property systems
In-depth knowledge of Multi-Factor Authentication (MFA) with Microsoft Authenticator and endpoint security solutions
Knowledge of Unify networking, wireless network bridges, and access points
Ability to diagnose and repair networking issues that affect both staff and guests
Strong understanding of IT infrastructure, network architecture, cybersecurity, and cloud computing principles
Excellent problem-solving, strategic thinking, and decision-making skills
Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences
High level of integrity and discretion in managing sensitive company information and IT systems
Preferred
Bachelor's degree in Computer Science, Information Technology, or a related field
Benefits
Competitive compensation
Comprehensive benefits
Opportunities for professional advancement
Company
Whim Hospitality
Whim Hospitality offers services which include catering, florals, event rentals, tents, event supply, and venue management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kim Hanks
Chief Creative Officer
Whit Hanks
Co-owner
Company data provided by crunchbase