Vireo · 9 hours ago
IT Support Specialist
Massey, MD
Full-time
Onsite
Mid Level
$65K/yr - $70K/yrVireo Health is a rapidly expanding cannabis company that combines science and innovation to create premium cannabis products. The IT Support Specialist will be responsible for diagnosing, troubleshooting, and resolving customer issues related to hardware, software, and network systems, while ensuring proper documentation and adherence to regulatory standards.
BiotechnologyCannabisHealth CareMedicalPharmaceuticalService Industry
Responsibilities
Take ownership of customer issues reported and see problems through resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Document troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues
Be familiar with regulatory & security standards, best practices, and company requirements
Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues
Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals
Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)
Identify and resolve network issues across network/voice domains
Develop standard operating procedures and baseline network monitoring standards
Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration)
Identify and resolve system and OS-level issues within Vireo’s IT environment
Define and document best practices and strategies regarding application deployment and infrastructure maintenance
Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
Participate in upgrade projects and installation activities for new hardware and software components
Qualification
Required
Solid understanding of IT service management and incident handling
Strong troubleshooting and problem-solving skills
Working knowledge of Windows, Android and macOS operating systems
Working knowledge of Entra ID, Active Directory and Group Policy, SSO
Working knowledge of Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Working knowledge of RMM and patching tools
Working knowledge of MDMs such as Intunes, JAMF
Working knowledge of POS systems
Working knowledge of surveillance systems
Working knowledge of e-commerce platforms
Working knowledge of application support
Working knowledge of ISP and telecom management
Ability to prioritize tasks and manage multiple issues simultaneously
Excellent verbal and written communication skills
Strong customer service orientation and attention to detail
Typically requires a BS or equivalent combination of education and related experience
Candidate must be willing to travel to our locations as needed for on-site support
Benefits
Medical
Dental
Vision
STD
LTD
HSA
FSA Dependent Care
Vol Life
401k match
Company
Vireo
Vireo was founded as a pioneer in medical cannabis in 2014 and is fueled by an entrepreneurial drive.
Founded in 2004
501-1000 employees
H1B Sponsorship
Vireo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Public CompanyTotal Funding
$104.01MKey Investors
Chicago Atlantic Group
2024-08-19Post Ipo Equity· $5.39M
2021-03-26Post Ipo Debt· $23.5M
2020-03-10Post Ipo Equity· $7.65M
Leadership Team
Amber Shimpa
CEO, Vireo Health of Minnesota
Francis L.
Deputy Chief Security Officer - MD
Recent News
2024-04-08
Marijuana Business Daily
2024-04-02
Company data provided by crunchbase