(USTA) United States Tennis Association · 5 hours ago
Operations Manager, Leadership & Development
Purchase, NY
Full-time
Hybrid
Mid Level
$82K/yr - $100K/yr
3+ years expThe USTA (United States Tennis Association) is the national governing body for the sport of tennis, focused on promoting and developing tennis at all levels in the United States. The Learning & Development Operation Manager will manage the Learning Management System and ensure operational efficiency, supporting large-scale strategic initiatives across the USTA.
Event PromotionSportsTennis
Responsibilities
Serve as the primary technical administrator and "super user" for the Learning Management System (LMS) (e.g., Cornerstone) and related learning tools
Design, implement, and maintain the new Digital Learning Hub to serve as the centralized repository for all L&D content, ensuring reliable access and high user adoption by maintaining a minimum 99.5% monthly uptime rate
Serve as the Tier 2 technical support lead for L&D systems, troubleshooting issues, and resolving 85% of support tickets within a 4-hour window
Lead initiatives to boost P&C's Operational Support + Efficiency by automating key administrative functions. This includes digitizing the Impact conference evaluation process to achieve a documented 30% reduction in post-conference administrative time
Design, automate, and validate P&C operational reports (e.g., policy compliance, training completion tracking), ensuring data accuracy is 100% for critical initiatives
Design and deploy the mandatory LMS training curriculum for all staff in the first five ingested Sections as part of the P&C Shared Services Rollout. The goal is to achieve a 100% completion rate for this mandatory curriculum among staff in the ingested Sections
Manage the technical tracking within the LMS for the organization-wide AI Fluency program, including automated staff enrollment, metric tracking, and dashboard generation for efficiency reporting
Serve as the technical and administrative lead for major learning events, including managing content collection, digital evaluation design, and providing on-site technical support for the annual Impact conference
Qualification
Required
Proven expertise as a Learning Management System (LMS) administrator (or 'superuser'), preferably within a large, federated organizational structure (e.g., National/Section model)
Strong technical proficiency in digital tools, data reporting, and survey/evaluation platforms
Demonstrated ability to implement automation and streamline processes to improve administrative efficiency
Excellent organizational and communication skills are necessary to support a diverse audience that includes National staff, 17 Sections, and Volunteers
Minimum 3-5 years of experience in learning and development, training administration, or related HR/People operations role
Experience managing enterprise-level learning technology platforms (Cornerstone, Workday Learning, SAP SuccessFactors, or similar)
Benefits
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
(USTA) United States Tennis Association
The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth at every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Brendan McIntyre
Managing Director, Head of US Open, Pro Tennis and USA Tennis Communications and Content
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