Jiko · 8 hours ago
Customer Support Associate
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $75K/yr
2+ years expJiko is a financial technology company focused on safeguarding corporate cash through innovative solutions. As a Customer Support Associate, you will be the primary point of contact for clients, ensuring exceptional service and support while collaborating with various teams to enhance customer satisfaction and operational processes.
BankingFinancial ServicesFinTechTrading Platform
Responsibilities
Deliver an exceptional client and partner experience as the primary day to day point of contact for Jiko clients and partners
Provide timely, high-quality service and guide clients by evaluating, resolving, or escalating issues, and collaborating on and improving support and operational processes
Support critical account operations (onboarding, account opening, wire transfers, reporting) by working seamlessly with operations, compliance, success and sales teams
Ensure customer satisfaction by owning issues through resolution and acting as the consistent voice of the customer within Jiko
Capture and relay client feedback and feature requests to Product and Engineering to drive customer-centric enhancements
Maximize client understanding and platform adoption through education, enablement, feature workflow guidance, and by contributing to help content development
Help the team build and scale by analyzing trends, assisting with reporting, and optimizing our systems and workflows
Qualification
Required
2-3+ years of professional experience, including 2+ years in customer support or similar roles at a financial institution or fintech firm
Direct experience in support and account operations for institutional/business clients
Exceptional communication skills and experience engaging sophisticated customers
Highly diligent, detail-oriented, and process-driven
Experience with U.S. financial institutions and regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation)
Located in EST, with flexibility to be part of a 24/7 coverage team
Company
Jiko
Jiko is a fintech company that offers API access and treasury bill investment services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$118.4MKey Investors
Upfront VenturesRed River WestUpfront Ventures,Wafra
2025-10-07Series Unknown
2024-12-12Series C· $29M
2022-10-06Series B· $40M
Leadership Team
Stephane Lintner
CEO & Co-Founder
Breanne Madigan
Managing Director - Global Head Digital Assets
Recent News
2025-10-18
Crowdfund Insider
2025-10-12
FinTech Global
2025-10-11
Company data provided by crunchbase