GE Appliances, a Haier company · 13 hours ago
Installation Training Specialist – Monogram Center of Excellence
Stamford, CT
Full-time
Onsite
Mid Level
3+ years expGE Appliances, a Haier company, is the fastest-growing appliance company in the U.S., dedicated to creating good things for life. The Installation Training Specialist is responsible for managing and delivering high-quality installation training for Monogram’s luxury appliance portfolio, ensuring installers meet premium quality and safety standards.
Consumer Goods
Responsibilities
Manage all installation training activities at the Monogram Installation Center of Excellence located within the CoCreate facility
Lead instructor-led classroom sessions and hands-on installation training for third-party installers and key customer installation teams
Design, develop, and deliver technical installation training programs, including curriculum, digital content, and printed instructional materials
Ensure training content reflects current installation standards, serviceability requirements, and new product introductions (NPI)
Apply adult learning principles to maximize engagement, comprehension, and retention during live training sessions
Conduct practical assessments and certification testing to validate installer competency; manage certification and recertification processes
Maintain accurate records of training participation, certification status, and completion metrics
Continuously evaluate and refine training programs based on participant feedback, field insights, and performance outcomes
Partner with Installation Support Specialists and cross-functional teams to align training with real-world field challenges
Provide structured feedback and insights to the Sr. National Installation Manager to support continuous improvement and field readiness
Coordinate all logistical aspects of installer training events, including travel, hotel accommodations, and meals, in partnership with approved vendors and third-party contractors
Serve as the primary point of contact for training logistics to ensure a seamless, professional participant experience
Ensure all travel and lodging arrangements comply with company policies, budget guidelines, and training schedules
Ensure all training activities comply with safety standards, appliance handling requirements, and ergonomic best practices
Model and enforce safe installation techniques to reduce installer injury, property damage, and product risk
Reinforce proper appliance handling during all hands-on training sessions
Serve as the installation subject matter expert for the Monogram Installation Support phone line, email inbox, and support ticketing system
Provide timely, accurate, and professional technical support to dealers, consumers, designers, appliance servicers, factory service technicians, and internal sales teams
Leverage all available tools and resources to drive effective issue resolution
Support the Monogram field sales organization with installation expertise and guidance
Manage installation-related help desk communications via phone and email
Collaborate closely with internal product teams to create, review, and update Monogram installation specifications and guides
Review new and existing specifications for accuracy, clarity, and ease of installation
Provide timely feedback and failure-to-install insights to support root cause analysis, quality improvements, and SCR reduction initiatives
Qualification
Required
Bachelor's degree or equivalent relevant work experience
Minimum of three years of experience in appliance service, installation, or technical training
Strong understanding of appliances, manufacturing environments, installation processes, and technical training
Proven self-starter with the ability to identify opportunities and drive improvements
Strong project leadership skills with the ability to collaborate across cross-functional teams
Excellent communication and presentation skills (verbal and written)
Proficiency in Microsoft PowerPoint, Excel, and web-based applications
Ability to lead and manage multi-day (2-day) installer training courses, facilitate group participation, and manage practical assessments
Strong interpersonal skills with a customer-focused mindset
Willingness and ability to travel 45–60% domestically by car or airplane
Preferred
Experience with appliance manufacturing, installation, and service operations
Prior experience delivering technical training or teaching adult learners
Knowledge of adult learning methodologies and hands-on training best practices
Bilingual communication skills (English and Spanish)
Experience leading classroom instruction and managing hands-on training environments
Company
GE Appliances, a Haier company
At GE Appliances, a Haier company, we come together to make good things, for life. Headquartered in Louisville, Kentucky, we are a leading U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Nolan
President & Chief Executive Officer
Marc Charnas
CFO & VP Corporate Strategy
Recent News
2026-01-09
Lane Report | Kentucky Business & Economic News
2025-11-23
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