Baudville Brands · 13 hours ago
Technical Project Coordinator
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry LevelBaudville Brands is a company focused on delivering data-informed solutions, and they are seeking a Technical Project Coordinator. This role is responsible for supporting the delivery of projects through organization, coordination, and collaboration with cross-functional teams, ensuring effective communication and documentation throughout the development process.
Customer Service
Responsibilities
Support sprint planning, PI planning, and team coordination by preparing agendas, capturing decisions, and ensuring next steps are clear and documented
Write, refine, and maintain Jira tickets with well-structured requirements, acceptance criteria, and supporting context
Track work progress across Product and Engineering and help remove blockers by surfacing questions, missing inputs, or needed decisions
Organize and maintain product documentation in Confluence, ensuring decisions, requirements, and project histories remain accessible
Triage and route support tickets to the appropriate teams, ensuring requests contain sufficient detail before work begins
Identify recurring issues or patterns in support tickets and surface insights that may inform future product improvements
Capture notes, follow-ups, and action items from leadership conversations, customer advisory groups, Program Manager input, and internal discussions
Maintain structured repositories of insights, research, and customer feedback to support planning and roadmap discussions
Assist in light discovery work, including gathering problem statements, clarifying success metrics, and identifying missing inputs
Support development rhythm by preparing materials for sprint reviews, roadmap updates, and cross-team communications
Maintain visibility into priorities, dependencies, and timelines to help keep teams aligned and focused
Improve workflow consistency by identifying small process refinements that increase clarity, reduce rework, or improve execution predictability
Serve as a connector between Product, Engineering, Customer Success, and Support to ensure smooth handoffs and shared understanding
Analyze data to identify trends or relationships among variables and translate findings into practical recommendations
Assess data inputs and outputs for potential impacts on workflows, system performance, or strategic business initiatives
Evaluate data quality by monitoring, validating and cleansing data to ensure accuracy & consistency
Qualification
Required
Degree or Pursuing a Bachelor's degree in Business Analytics, Statistics, Mathematics, Computer Science, or related field (or equivalent experience)
Familiarity with Jira (or similar ticketing tools) for writing, organizing, and maintaining work
Experience using Confluence or similar documentation systems
Comfortable working with product specs, requirements, and structured workflows
Ability to create clear, concise documentation and structured summaries
Understanding of how software teams collaborate and deliver work
Preferred
Strong organizational habits and attention to detail; you naturally bring structure to moving parts
Comfortable working in an office environment, with prolonged computer use and a need for sustained focus
Able to communicate professionally with internal and external stakeholders, both written and verbal
Naturally curious and willing to ask clarifying questions when things are ambiguous or incomplete
An analytical mindset with the ability to collect, interpret, and present quantitative data clearly
Familiarity with reporting tools and a willingness to learn AI/automation solutions
Detail-oriented with a commitment to ensuring accuracy and integrity of data across systems
Benefits
Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
Company-sponsored 401K with vested match
Tuition Reimbursement
Paid Parental Leave
Company
Baudville Brands
Baudville Brands is comprised of Baudville, IDVille, Pure Promo and RecogNation that works together to inspire the workforce.
Founded in 1983
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shane Kistler
Chief Financial Officer
Andrew Kersjes, CRP
Director, Employee Engagement Partner
Company data provided by crunchbase