WSP in the U.S. · 9 hours ago
Processing Representative I
1535 Scenic Avenue, Costa Mesa, CA, 92626, US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrWSP is one of the world's leading engineering and professional services firms, and they are seeking a Processing Representative I. This role is responsible for handling all functions related to the posting, reversing, correction, recording, and reporting of payments, while promoting positive customer relations and maintaining customer records.
AssociationBankingE-Commerce
Responsibilities
Promote positive customer relations with customers and coworkers
Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
Open, sort, count, and batch incoming payment processing mail
Review and respond to incoming mail inquiries
Process and post mail in payments of registered and unregistered accounts
Process and post mail in payments of unapplied or unidentified payments
Process returned mail
Maintain customer records by updating account information
Process inbound mail which includes payments and account updates
Assist with customer service calls and overflow call handling when required
Consistently meet established productivity, schedule adherence, and quality standards
Communicate effectively with a variety of people across various levels both within and outside the organization
Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
Develop a strong teamwork ethic
Follow communication procedures, guidelines, and policies
Other duties as assigned
Qualification
Required
Excellent phone etiquette
Excellent verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our customers
Possess strong interpersonal skills and have compassion and empathy for customer situations
Be energetic, self-motivated, and quick-thinking
Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday
Must be able to pass background and drug screenings
Ability to achieve and maintain departmental performance standards
High school diploma or general education degree (GED)
Preferred
Customer service experience a plus
Bilingual Spanish is a plus
Bilingual Vietnamese is a plus
Benefits
Coverage related to medical, dental, vision, disability, and life
Retirement savings
Paid sick leave
Paid vacation (or other personal time)
Paid parental leave
Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings
Company
WSP in the U.S.
What if you could shape built and natural environments – and the future of those that use them? With us, you can.
Founded in 1980
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lewis (Lou) Cornell
President and Chief Executive Officer
Andrew Esposito
Chief Financial Officer
Recent News
2023-05-11
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2023-03-10
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2022-08-16
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