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Helpdesk Associate jobs in United States
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Kennedy Krieger Institute · 1 day ago

Helpdesk Associate

positionUS-MD-Baltimore
timeFull-time
remoteOnsite
seniorityEntry Level
money$40K/yr - $66K/yr
date1+ years exp
Kennedy Krieger Institute is seeking a Helpdesk Associate to provide front line support for customers of the Information Systems department. The role involves answering support calls, resolving issues related to IS applications, and maintaining user accounts on the PC network.
CommunitiesEducationHealth Care
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H1B Sponsor Likelynote

Responsibilities

Maintain and support the Institute’s IS help desk. Answer calls and address user concerns in a helpful and courteous manner
Provide end user support and serve as primary contact for software-related issues
Maintain proficiency in the use of all Windows/Mac applications supported by the Institute at a level that will allow most problems to be resolved in a timely manner with the user over the phone
Use the Institute’s problem tracking and resolution software to assign technicians to problems, track their resolution, and bring any problems not being resolved in a timely manner to management’s attention
Maintain all documentation, statistics, reports, and/or other management information in a concise and appropriate manner, abiding by all departmental technical and operational standards
Maintain an adequate library of support materials and documentation to assist IS users at the Institute
Educate end users by providing the appropriate level of training for applications that are supported by the IS department

Qualification

CompTIA A+ certificationDesktop supportCustomer supportWindows applicationsCustomer serviceTechnology managementTraining skillsHealth care experienceDocumentation skills

Required

High School diploma or equivalent required
Minimum one (1) year formal information technology, desktop support, customer support, customer service, or technology management experience required

Preferred

CompTIA A+ certification highly preferred
Associates degree or higher in Computer Sciences or related field preferred
Experience in a health care setting highly desirable

Company

Kennedy Krieger Institute

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Kennedy Krieger Institute helps children and young adults with disorders of the brain, spinal cord, and musculoskeletal system.
dateFounded in 1937
location
Baltimore, Maryland, USA
people-size1001-5000 employees
web-link
http://kennedykrieger.org/

H1B Sponsorship

Kennedy Krieger Institute has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (13)
2023 (8)
2022 (15)
2021 (11)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
$1.99M
Key Investors
Government of United States of AmericaFCC
2023-01-15Grant· $1M
2020-05-19Grant· $0.99M

Leadership Team

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Bradley Schlaggar
President and CEO
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Amy Bastian
Chief Science Officer
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Recent News

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2025-08-29
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Company data provided by crunchbase