Dyno Nobel · 1 day ago
Customer Support Associate
Salt Lake City, UT
Full-time
Onsite
Mid Level
3+ years expDyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology. The Customer Support Associate will manage designated accounts, create value for customers, and ensure effective communication regarding orders and expectations.
MineralMiningPrecious Metals
Responsibilities
Manage and develops strong relationships with designated Customer Accounts (Joint Ventures & Wholesale Customers)
Translate customer demand requirements into purchase requirements
Create and process SAP sales order cycle through customer invoice
Manage service disruptions, late deliveries, and quality issues with the customer by managing customer expectations and ensuring correct information flow is occurring internally and externally
Prioritize customer requirements and review alternative inventory options by working with cross functional teams across Dyno Nobel
Manage customer expectations and provide timely updates to customers
Maintain open/past due order reporting and ensure teams are managing administrative elements of order
Manage SAP sales order cycle (goods issues/receipts specific to each North American site); timely reconciliation of inventory at each site is required following the completion of daily sales activities
Work with AP/AR to resolve customer issues with payments acting as signal customer focal
Verification of customer pricing prior to creating the invoice for the customer
Complete credits, debits, and price variances (following the correct approvals procedures)
Qualification
Required
3+ years customer service experience
Experience using an ERP (Enterprise Resource Planning) business system
Ability to develop strong relationships with customers and joint ventures
Must be able to pass an ATF Background check
Computer literacy in Microsoft products such as; Word, Excel, etc
Positive attitude, friendly demeanor, and a team player
Benefits
3 weeks annual paid vacation + 12 paid holidays + PTO days
Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
Matching 401K
Generous tuition reimbursement program
Generous paid parental leave
Friendly and supportive coworkers
Company
Dyno Nobel
Dyno Nobel is a leading supplier of industrial explosives and blasting services to the mining, quarrying, seismic and construction
1001-5000 employees
H1B Sponsorship
Dyno Nobel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (7)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.66MKey Investors
Australian Renewable Energy Agency
2019-09-30Grant· $0.66M
2005-09-19Acquired
Leadership Team
Annika Bate
Chief Financial Officer
Brenda J. Sanders, MBA
Human Resources Business Partner
Recent News
MarketScreener
2025-11-10
2025-08-19
Company data provided by crunchbase