Managed Networks · 11 hours ago
Restaurant Technology Administrator
Hybrid Remote
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
3+ years expManaged Networks is focused on redefining fast food through technology and innovation. The Restaurant Technology Administrator plays a crucial role in ensuring the smooth operation of in-store technology systems across all restaurant locations, providing hands-on support and managing various technology platforms.
Cyber SecurityInformation ServicesInformation Technology
Responsibilities
Own day-to-day performance, troubleshooting, and optimization of all in-store technology systems, including:
POS systems (PAR Brink preferred)
Online ordering platforms (Olo, Bite, or similar)
Kitchen Display Systems (KDS)
Digital menu boards and guest-facing devices
Network infrastructure and connectivity
Ensure systems are consistently evaluated for reliability, performance, and utilization to support excellent guest experiences
Provide hands-on technical support at restaurant locations including:
Installation and configuration of POS terminals, printers, routers, switches, and Wi-Fi access points
Hardware troubleshooting, repair, and replacement
Coordination of low-voltage cabling and equipment mounting
Support for surveillance systems and in-store A/V technology
Minimize downtime and service disruption through fast, effective issue resolution
Manage POS menu programming, item updates, pricing changes, and system integrations
Troubleshoot software issues across Windows-based POS systems and iOS devices
Partner with vendors to resolve outages, syncing issues, and platform challenges
Lead or support technology deployment for new restaurant openings, remodels, and system upgrades
Coordinate closely with construction, operations, and vendors to ensure proper IT infrastructure is installed to specifications
Execute rollouts with minimal operational disruption
Serve as the primary point of contact for restaurant technology vendors and service providers
Manage installations, updates, and escalations across POS, network, telecom, A/V, and security partners
Ensure vendors meet service expectations and timelines
Oversee and coordinate remote technicians or contractors for locations outside the immediate region
Manage ticketing systems, issue tracking, and resolution documentation
Ensure consistent support quality across all locations
Support restaurant managers and teams with technology usage, basic troubleshooting, and new system rollouts
Collaborate closely with Operations, Construction, Franchise, and Corporate teams to align technology solutions with business needs
Act as a bridge between technical requirements and operational execution
Proactively identify opportunities to improve system reliability, security, and efficiency
Recommend upgrades, tools, and process enhancements
Maintain documentation including network diagrams, procedures, and store technology checklists
Qualification
Required
3+ years of IT support, systems administration, or field service experience — preferably in restaurant, retail, or hospitality environments
Proven ability to support multi-unit operations in fast-paced settings
Strong hands-on networking knowledge (LAN/WAN, routers, switches, Wi-Fi systems)
Proficiency with Windows systems and iOS devices
Hands-on experience with POS hardware and peripherals required (PAR Brink highly preferred)
Familiarity with online ordering platforms, KDS systems, digital menu boards, and restaurant-specific technologies
Excellent troubleshooting skills and ability to perform under pressure
Strong communicator who can explain technical concepts clearly to non-technical users
Customer-service mindset when supporting restaurant teams
Highly organized with ability to manage multiple tasks and projects simultaneously
Experience coordinating across vendors, contractors, and internal teams
Valid driver's license required; occasional flights may be necessary
Preferred
Experience with platforms such as Cisco Meraki or Ubiquiti UniFi strongly preferred
Experience with platforms like Brink POS and Olo is a strong plus
Knowledge of IP camera systems, digital signage, and VoIP systems beneficial
Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Certifications such as CompTIA A+, Network+, Security+, or networking certifications are a plus
Low-voltage or cabling certifications are beneficial
Company
Managed Networks
Managed Networks is on a mission to change the way businesses think about IT.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2018-09-07Acquired
Company data provided by crunchbase