Axiom Products · 16 hours ago
Payment Support Analyst
Corporate HeadQuarters - O Fallon, MO 63368
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $50K/yrAxiom Product Administration is a leading full-service, nationwide F&I (finance and insurance) administrator dedicated to delivering transformative solutions for dealers and their customers in an evolving automotive marketplace. As a Payment Support Analyst at Axiom, you’ll be the go-to resource for handling inbound and outbound calls related to claim payment inquiries, providing accurate information and ensuring timely follow-up and resolution.
AutomotiveInternet of ThingsMobile
Responsibilities
Answer inbound calls related to claim payment status, documentation, and general payment inquiries
Research payment status and troubleshoot basic payment-related issues
Initiate outbound calls and return voicemail inquiries as needed
Log and document all call activity accurately within company systems
Complete required follow-up actions based on call type, inquiry, or payment status
Escalate issues appropriately in accordance with established procedures
Maintain professionalism and provide clear, courteous communication to all callers
Perform other duties as assigned
Qualification
Required
Strong verbal communication and customer service skills
Ability to navigate multiple systems while handling live calls
Attention to detail and accurate documentation skills
Ability to manage call volume in a fast-paced environment
Basic computer proficiency and ability to learn new systems
Preferred
Prior customer service or call center experience
Familiarity with claims, payments, or automotive-related environments
Benefits
Comprehensive Benefits Package, including Medical, Dental, Vision, and Ancillary Policies.
401(k) Retirement Plan with a 5% company match.
Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service.
Paid Holidays & Floating Holidays.
Casual Dress Code.
Free Roadside Assistance.
Education Reimbursement.
Childcare Reimbursement.
Paid Parental Leave.
Career Advancement Opportunities.
Company-sponsored outings and events.
Company
Axiom Products
Axiom is a revolutionary, product administration and technology company that has a national line of dealer-focused, F&I, and retention programs.
Founded in 2014
51-200 employees
H1B Sponsorship
Axiom Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Suzanne Hance
Chief Financial Officer
John Pfalz
Chief Operating Officer
Recent News
Research and Markets
2025-07-04
Company data provided by crunchbase