Sasser, Inc. · 7 hours ago
Operations Supervisor - Field Services
Pine Bluff, AR
Full-time
Onsite
Mid LevelSasser, Inc. is a transportation asset services and management company recognized for its employee-driven culture. The Operations Supervisor – Field Services is responsible for managing day-to-day operational performance of railcar repair operations, leading staff development, ensuring safety and quality standards, and maintaining customer satisfaction.
Asset ManagementRailroadTransportation
Responsibilities
Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement
Lead all employees in the safety initiatives and adhere to all railcar safety procedures
Supervise and direct a work force of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules
Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards, i.e., efficiency, net income, labor hours, delays, cross-over, etc
Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met
Perform in-process quality inspections
Communicate location performance to site personnel to ensure consistent and efficient production flow
Utilize technical experience, expertise, and problem- solving abilities to achieve and maintain a quality repair
Maintain an efficient work force by training, counselling, and motivating staff
Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis
Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company. If appropriate, initiate corrective action when necessary
Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination
This position interacts and coordinates with all other positions within the repair facility
Maintain an adequate quantity of all necessary material and supplies required to operate the repair facility in keeping with safety, quality, productivity, cost, and economic earnings
Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management
Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation
Coordinates repair activities to meet the quality requirements of customers, CFRS and all regulatory agencies
Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community
Participates with bids and quotes for railcar repairs / projects
Interacts with Customers to ensure satisfaction, manage customer expectations, and set agreed upon production goals
Ensures site assets are maintained proactively
Maintain an adequate quantity of all necessary material and supplies required to operate an efficient repair operation in keeping with safety, quality, productivity, cost, and economic earnings
Qualification
Required
Associate degree (A.A.) or equivalent from two-year college or technical school
Proficient in Microsoft Office Suit and BRC generation software/ shop operating system
Ability to deliver high level of customer service via phone and face to face interaction
Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now (ADP) to manage accurate work team time accounting
Basic AAR auditor training
AAR Advanced Auditor certification
Basic Finance and Accounting knowledge (KPI's, income statements, budgeting, margin, NOC, etc.)
Effective Interviewing technique
Ability to conduct effective performance reviews
Experience in Lean Sigma
Participate in internal/external training, TBD by management
Team player
Effective listening skills
Highly effective communication skills verbally and in writing
Proven leadership track record
Benefits
Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
Includes a 100% Company-paid disability and life insurance plans
Includes a 401K plan with company match PLUS additional end-of-year funding
Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
Provides 10 paid holidays annually
Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
Provides a confidential Employee Assistance Program
Provides training and tuition reimbursement
Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
Company
Sasser, Inc.
Sasser, Inc.
Founded in 1928
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bryan Zair
Chief Legal Officer and Secretary; Head of M&A
Recent News
Chicago Business Journal
2024-01-24
Company data provided by crunchbase