Goodwill of Southwestern Pennsylvania · 15 hours ago
Service Consultant
Pittsburgh, PA
Full-time
Onsite
Entry, Mid Level
$18.25/hr - $18.98/hr
2+ years expGoodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs. The Service Consultant connects clients to Goodwill programs and local resources, assists with goal development, and supports direct service staff while maintaining relationships within the community.
Non Profit
Responsibilities
Develop and maintain relationships with Goodwill department personnel and the service consultation team as well as maintaining up-to-date knowledge on Goodwill programs and services along with community resources
Consult with agency human service team members to assist with service inquiries as well as providing updated knowledge regarding available services/resources and methods to access them
Conduct ongoing electronic, phone, and face to face meetings with team members at their service delivery locations, as per schedule rotation, to support integrated service delivery efforts
Communicate with other interdisciplinary team members regarding participant linkage to services to ensure service connection and best-fit
Assess and identify new and returning clients’ strengths, barriers, and needs by collecting in-depth information about a client’s situation and functioning through completing an integrated intake
Develop and oversee the implementation of a comprehensive service plan to address those needs, including referral to internal services/resources as well as external providers
Conduct initial and follow-up electronic, phone, and face to face meetings with customers at their service delivery locations, as per staff rotation, to ensure quality service delivery
Assist individuals in filling out applications or questionnaires used for enrollment into Goodwill’s programs or services
Compile and coordinate records for new and prospective customers, including identifying and resolving inconsistencies in files and other obtained information
Explore and provide information on program eligibility and possible voucher options based on eligibility, referring to the proper resource
Qualification
Required
High school diploma or equivalent AND 4+ years of required experience, Associates degree AND 2+ years of required experience, OR Bachelors degree and 0-1 years of required experience
Experience working with at risk and/or vulnerable populations
Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment
A valid Driver's License is required to be hired for this role
Preferred
Prior experience with administrative customer service responsibilities
Experience with providing consultation support to social service professionals
Knowledge of social service/non-profit industry
Company
Goodwill of Southwestern Pennsylvania
Goodwill of Southwestern Pennsylvania is a non-profit human service organization that helps people overcome barriers to employment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patricia Trainer
Chief Operating Officer/Chief Compliance Officer
Recent News
Seattle TechFlash
2025-08-29
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