Globe Life · 14 hours ago
Administrative Specialist (Onsite)
McKinney, TX
Full-time
Onsite
Mid Level
3+ years expGlobe Life is committed to empowering its employees and is seeking an Administrative Specialist to join their team. The role involves daily processing of mail and providing administrative support to ensure efficient office operations while maintaining high customer satisfaction.
Financial ServicesInsurance
Responsibilities
Receive, sort and distribute incoming mail, packages and deliveries
Provide accurate resolutions to customer inquiries in a professional and courteous manner
Ensure customer needs are met in every interaction (email, written correspondence, etc.)
Meet Quality Assurance Requirements and other key performance metrics
Work to research and resolve problems in a timely manner while maintaining productivity standards and performance
Assist with records request in office and warehouse
Pull, review, scan, and audit records requests in the office and warehouse
Review, audit, and mail correspondence
Demonstrate a focus on listening to and understanding client/customer and exceeding service and quality expectations
Qualification
Required
High school diploma or equivalent; Associate degree, preferred
3 years minimum work experience in a similar role required
Must have the ability to handle customer service records emails, workflow, letters and other offline duties
Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers (internal and external)
Ability to type 25-30 wpm
Excellent verbal & written communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Proficiency in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use
Ability to learn new computer systems
Knowledge of customer service principles and practices, including the ability to professionally handle and resolve escalated issues
Schedule Flexibility
Ability to be detail-oriented
Ability to maintain and/or exceed department KPI goals: (Attendance, productivity and quality assurance)
Ability to lift or move 40+ lb. boxes
Reliable and predictable attendance of your assigned shift
Ability to work full time and/or part time based on the position specifications
Benefits
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
2026-02-04
PR Newswire
2025-11-07
Company data provided by crunchbase