Caterpillar Inc. · 2 days ago
Senior Account Manager - Precision Mining
Tucson, AZ
Full-time
Onsite
Senior Level
$148K/yr - $222K/yrCaterpillar Inc. is a global team focused on building stronger, sustainable communities through innovative technologies. The Senior Account Manager will be responsible for managing customer relationships and ensuring successful adoption of mining technologies, acting as the primary point of contact for customers throughout their transformation journey.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Serve as the primary, trusted point of contact for mine sites adopting new technologies
Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels
Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements
Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners
Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights
Own the customer adoption journey, ensuring customers realize tangible value from new technology investments
Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs
Translate complex technical updates into clear, actionable insights for customers
Identify and remove barriers to adoption by aligning internal stakeholders around solutions
Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations
Enable and position dealers for long‑term, sustainable customer support and operational success
Own and manage all customer inquiries related to the new offering, ensuring rapid routing to the appropriate internal experts
Maintain strong cross‑functional alignment with product, engineering, deployment, commercial, and dealer teams
Capture and document customer challenges, performance feedback, and lessons learned to inform continuous improvement
Support the integration of newly acquired technologies into a single, cohesive Caterpillar commercial approach
Ensure consistent messaging, account strategy, and customer engagement across business units and dealers in North America
Identify and drive upsell and cross‑sell opportunities by deeply understanding customer operations, technology roadmaps, and future needs
Develop a deep understanding of each mine site’s operational priorities, technology maturity, and business objectives
Assess readiness and identify sites best positioned for future technology adoption waves
Support forecasting, pipeline development, and long‑term strategic account planning
Qualification
Required
Proven experience in customer-facing sales, account management, or customer success roles
Mining industry experience (operations, technology, engineering, or similar)
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Excellent communication, expectation-setting, and customer engagement skills. Strong communicator capable of simplifying technical concepts
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Strong relationship-building skills, especially with complex customer organizations and channel partners. Ability to coordinate across multiple internal groups and dealer networks. Collaborative mindset with strong influence skills
Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients. Organized, proactive, and able to manage multiple moving parts
Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs
Preferred
Experience supporting technology introduction at mine sites
Familiarity with mining automation, guidance, analytics, or fleet management systems
Experience collaborating with Caterpillar dealers or similar distribution models
Exposure to integrations or go-to-market alignment with acquired businesses
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-02-07
Company data provided by crunchbase