Gensler · 7 hours ago
ServiceNow Developer
Los Angeles, CA
Full-time
Onsite
Mid Level
$100K/yr - $110K/yr
3+ years expGensler is a design firm that focuses on creating impactful solutions for communities and cities. They are seeking a ServiceNow Developer to maintain and enhance their ServiceNow ITSM environment while collaborating with cross-functional teams to drive operational needs in a hybrid workplace.
ArchitectureCollaborative ConsumptionConsultingProduct DesignReal EstateSports
Responsibilities
Maintain, update, and enhance the ServiceNow ITSM environment, including incident management, request management, problem management, change management, knowledge management, service catalog, and self-service portals
Manage ServiceNow environment, enhancement requests, and incidents. Manages connections between other systems with front-end and back-end development. Create, maintain, and enhance reports, dashboards, and custom views, utilizing applications such as Platform Analytics. Manage Update Set creation and migration. Schedule and verify instance clones
Perform integration and support of operational services, update and maintain agile, streamlined, scalable, and optimized ServiceNow system components
Assess new releases and provide direction regarding the adoption of new features. Monitor health, usage, and overall compliance of ServiceNow and its applications using in-platform tools
Maintain knowledge of and adherence to Gensler IT Governance and Security policies. Adhere to all software licensing restrictions
Drive critical discussions on functional process changes, and present findings and key metrics in formal presentations with business counterparts
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs
Configure notifications, UI pages, UI Macros, Script Includes, Formatters, and other settings
Lead and oversee the implementation of artificial intelligence (AI) solutions for ServiceNow at Gensler, utilizing both native ServiceNow functionalities and third-party tools
Develop custom ServiceNow applications for automating business-critical processes
Qualification
Required
Bachelor's degree in computer science (or similar) plus a minimum of 3 years of IT-related experience, or an Associate degree with 5 years of IT-related experience
2+ years of ServiceNow System Administration with the following ServiceNow Certifications: ServiceNow Certified System Administration (CSA)
ServiceNow Certified Application Developer (CAD) is a plus
ITILv3 or v4 Foundations Certification, or you can demonstrate your understanding of the foundation-level ITIL framework
Strong skills with scripting in PowerShell, HTML, JavaScript, JSON, CSS, custom REST API building, and integration with third-party services
Experience working in an Agile SDLC (Software Development Life Cycle) environment
Benefits
Medical
Dental
Vision
Disability
Wellness programs
Flex spending
Paid holidays
Paid time off
401k
Profit sharing
Employee stock ownership
Twice annual bonus opportunities
Reimbursement for certain professional licenses and associated renewals and exam fees
Tuition for certain eligible programs or classes
Company
Gensler
Gensler is a collaborative design firm that has capabilities in design and architecture across 31 practices.
5001-10000 employees
H1B Sponsorship
Gensler has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (67)
2024 (63)
2023 (83)
2022 (103)
2021 (53)
2020 (73)
Funding
Current Stage
Late StageLeadership Team
Diane Hoskins
Co-CEO/Executive Director
Jordan Goldstein
Co-CEO
Recent News
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2026-02-05
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