Stanley Black & Decker, Inc. · 10 hours ago
Director, Executive Experience
Towson, MD
Full-time
Onsite
Director/Executive
$131K/yr - $226K/yr
8+ years expStanley Black & Decker, Inc. is a global leader in tools and innovative technology. The Director, Executive Experience will manage the technology experience for senior leaders and executives, ensuring seamless IT support and driving continuous improvement in service delivery.
IndustrialManufacturingRetail
Responsibilities
Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives globally
Bridges the gap between executive business needs and IT service delivery by ensuring a world-class, proactive and personalized technology experience
Leads a dedicated Executive Experience team, manages vendor performance, and partners closely with senior stakeholders, including the C-suite, to ensure seamless, frictionless IT support for executives
Drives continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models
Define and deliver a global executive experience strategy and roadmap, aligned with the IT Operations vision
Lead and manage a high-performing Executive Experience team, ensuring exceptional, white-glove support to senior leaders and board members
Oversee the delivery of executive technology services, ensuring alignment to experience objectives, SLAs, and quality standards
Partner with IT Operations, Service Experience, and IT Communications teams to ensure rapid incident resolution and seamless request fulfilment for executives
Implement experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction
Oversee vendor and MSP delivery models to maintain high-quality, globally consistent services
Drive proactive readiness for executive engagements, including board meetings, investor calls, and other high-profile events
Act as a trusted advisor to senior leaders and executive assistants, helping them maximize the value of collaboration tools and digital workplace technologies
Provide consolidated reporting on executive service performance, sentiment trends, and improvement initiatives
Champion a continuous improvement mindset, leveraging data to enhance executive productivity and drive measurable business outcomes
Qualification
Required
Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience
10+ years of IT Operations, End-User Services, or Digital Workplace leadership experience, including global scope
5+ years leading teams with direct people management responsibility
Proven experience delivering VIP/white-glove IT support services in a complex, enterprise environment
Prior experience in executive stakeholder engagement, including direct interaction with C-suite leaders
Benefits
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.
Wellness program
Paid Time Off, including paid vacation, holidays & personal days
Company
Stanley Black & Decker, Inc.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
10001+ employees
H1B Sponsorship
Stanley Black & Decker, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (71)
2023 (74)
2022 (117)
2021 (121)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$745.4M2023-03-01Post Ipo Debt· $745.4M
1978-01-13IPO
Leadership Team
Christopher Nelson
President and Chief Executive Officer
Deborah K. Wintner
Senior Vice President , Chief Human Resources Officer
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase