AT&T Hotel and Conference Center · 12 hours ago
Hotel Director of Operations
Austin, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expAT&T Hotel and Conference Center is seeking a Director of Operations to oversee the rooms division, Loss Prevention, and Custodial departments. The role involves ensuring operational efficiency, managing department heads, and maintaining high service quality standards.
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Responsibilities
Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
Overall budget approval authority for rooms division departments
Direct the activities of key back-of-the-house departments including Loss Prevention
Responsible for all facets of outside third-party inspections with Operational Excellence as related to Housekeeping and Front Office, including execution, correction, training and follow-up
Responsible for the entire UNIFOCUS process to include communication of results and report distribution
Monitor/inspect daily areas of responsibility – to ensure services, products, performance, and conference center environment are of the highest quality
Schedules and follow up on guest room, public space and restroom inspections
Approves work schedules in Housekeeping, Front Office and Loss Prevention – reviewing the productivity of those departments to coordinate payroll expense with realized revenue dollars
Reviews the performance of direct-report managers and supervisors and makes recommendations regarding wage increases
Reports accurate daily financial information to appropriate individuals
Supervise the process of fire drills
Approve all purchase orders to ensure efficient use of budgeted dollars and guest/associate satisfaction
Monitors systems’ accuracy for the proper control of supplies and expenses
Contribute to the development of the Rooms' marketing plan and annual budget
Maintain an organized and clean work area and conference center environment
Provide operational assistance at the Front Desk
All other reasonable requests as required
Formulates budgets and plans for respective departments
Maintains and implements standards of quality in all areas, guest-facing and operationally (BOH)
Ensures compliance with all programs and policies, including audits and trainings
Qualification
Required
College or University Degree (Associates' or Bachelor's) is required
Must have experience with OPERA
At least five years of hotel leadership experience, leading and managing operations related to Front Office, Housekeeping, and Loss Prevention
Driver of its departments' P&L and must have extensive third-party contract-managed service experience
Strong leadership and effective communication skills
Must have experience with Employee Engagement and building collaborative teams
Benefits
Paid Vacation Days
Annual Merit Increases
13 Paid Holidays starting day 1
Ride the Bus for Free with UT Proximity Card
Free Daily Shift Meals- yum!
Lockers & Locker Rooms with Showers
Discounted Monthly UT Garage Parking at Rowling Hall Garage (for non-UT students)
Discount Gift Shop offerings
Company
AT&T Hotel and Conference Center
The AT&T Hotel and Conference Center is a hotel & conference center in the heart of Austin on The University of Texas at Austin campus.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase