NOVALINK SOLUTIONS LLC · 1 day ago
Customer Service Technician \- Onsite Tallahassee, FL
Tallahassee, Florida, United States
Full-time, Contract
Onsite
New Grad, Entry Level
0+ years expNOVALINK SOLUTIONS LLC is seeking a Customer Service Technician to provide Tier I software support for systems used by the Office of Work Program and Budget (OWPB). The role involves diagnosing software issues, assisting in system modernization, and collaborating with development teams to ensure the reliability of software systems.
Information ServicesProfessional ServicesTelecommunications
Responsibilities
Provide software support for applications used by the Office of Work Program and Budget (OWPB), following documented procedures and checklists
Diagnose and resolve basic software issues; escalate complex problems to senior technical staff as needed
Enter and maintain accurate support data in the tracking system
Assist in debugging and troubleshooting mainframe operating systems under supervision
Support efforts to convert legacy mainframe reports into modern software products
Learn and apply standard practices for system modernization and data integration
Collaborate with development teams to understand technical direction and assist with routine tasks
Participate in quality improvement activities and document findings for review
Assist in testing system changes and enhancements, including preparing basic test scenarios and validating results
Help maintain and update automated reports used by OWPB and District offices
Provide basic analysis of software issues impacting financial management systems and recommend escalation when necessary
Support routine monitoring of system performance and report anomalies to senior staff
Assist in documenting workflows and system processes for future reference and training
Learn and use a variety of platforms, including legacy mainframe and modern applications, to support OWPB operations
Communicate effectively with internal users to gather information about issues and provide status updates
Qualification
Required
Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills
Basic knowledge of an application and reporting environment
Familiarity with terminology and concepts of relational databases and basic SQL queries
Skilled in use of modern development tools and platforms such as Visual Studio and SQL Server Management Studio
Awareness of legacy reporting tools like FOCUS/WebFOCUS and willingness to learn legacy programming concepts
Understanding of data integration concepts and ability to assist with routine data conversion tasks
Ability to learn processes related to financial management systems and modernization initiatives
Strong verbal and written communication skills, with the ability to interact effectively with team members and internal customers
Ability to document issues, resolutions, and workflows clearly and accurately
Basic problem-solving and troubleshooting skills for software applications
Ability to follow established procedures and checklists for Tier I support tasks
Willingness to learn best practices for system testing, including preparing simple test scenarios and validating results
Ability to work with multiple platforms, including legacy mainframe and modern applications, under supervision
Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team
Professionalism in dealing with all levels of staff and maintaining a customer-focused approach
Ability to learn and apply departmental standards for information systems documentation
Ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings
Works well with clients and customers, able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem
Makes sound, well-informed, and objective decisions
Open to change, new processes (or process improvement), and new information
Shows friendliness, courtesy, understanding, and politeness to others
Motivates, encourages, and challenges others
Ability to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations accordingly
Encourages, inspires, and guides others toward accomplishing the common goal
Company
NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company.
51-200 employees
H1B Sponsorship
NOVALINK SOLUTIONS LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (30)
2023 (38)
2022 (25)
2021 (26)
2020 (20)
Funding
Current Stage
Growth StageCompany data provided by crunchbase