Kisco Senior Living · 9 hours ago
NP Service Desk Analyst
Carlsbad, CA
Full-time
Hybrid
Entry, Mid Level
$24/hr - $31/hr
2+ years expKisco Senior Living is seeking a Service Desk Analyst to ensure proper computer operation for end users. The role involves resolving help requests, maintaining computer systems, and collaborating with engineers to implement solutions.
Assisted LivingHealth CareHospital
Responsibilities
Serve as the first point of contact for employee computer-related problems
Assist with implementation and supporting 1 st level reported issues with SharePoint online
Plan and work with Level 2 and 3 Engineers to implement EMS and MDM solutions
Design and implement autopilot with Level 2 and 3 Engineers
Perform installations, adds, moves, and changes for PCs, monitors, printers, and related peripherals
Setup, install, patch, and deploy Window-based computers
Help troubleshoot computers, VoIP telephone systems, and wireless network
Password resets/account lockout
Ensure backups are properly performed as required
Perform archive restores
Work with our IT team to implement new software and hardware technologies
Track and maintain equipment and devices inventory
Other duties may be assigned accordingly depending on issues changing throughout the day
Create procedures and documentation to align with ITIL and ITSM best practices
Responsible for the maintenance, configuration, and reliable operation of computer systems, servers, and virtualization
Rotating On-Call between Service Desk Team members
Install and upgrade computer components and software and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Support and troubleshoot tier 1 server and networking related issues
Qualification
Required
2 - 4 years college or university program certificate with a minimum two years related experience in a computer, technical or Service Desk environment preferred; or equivalent combination of education and experience
Demonstrated knowledge of Microsoft Exchange, Windows Operating Systems, and all Microsoft Office products necessary
Superb customer service skills including the ability to develop and sustain effective working relationships across the organization
Excellent written and verbal communication
Experience establishing and managing multiple priorities within established time frames
Ability to initiate, coordinate and organize projects and tasks through to completion
Benefits
Healthcare Benefits including Vision & Dental
Matching 401k
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
Company
Kisco Senior Living
Kisco Senior Living specializes in managing full-service senior living communities that provide a better lifestyle. It is a sub-organization of The Cardinal at North Hills.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Kohlberg
CEO
John Hanna
Chief Financial Officer
Recent News
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