Whatnot · 10 hours ago
Senior Systems Administrator, Operations
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $210K/yr
8+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce through community and entertainment. The Senior Systems Administrator will be responsible for building and maintaining systems that enhance post-purchase support, collaborating with various teams to ensure efficient operations and high-quality user experiences.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Own the administration, configuration, and ongoing improvement of post-purchase support systems, including Zendesk and related tooling across Customer Experience and Trust & Risk, supporting thousands of agents across our in-house team and multiple vendors
Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs
Partner with operations and business stakeholders to translate short- and long-term requirements into scalable system solutions and a product roadmap
Manage integrations between Zendesk and other internal systems to ensure data accuracy, reliability, and end-to-end visibility
Monitor vendor relationship and system performance, troubleshoot issues, and drive timely resolution to minimize disruption to support operations
Design, document, and maintain workflows, automations, permissions, and reporting to improve efficiency and consistency
Support system releases and enhancements, including testing, documentation, training, and change management
Identify opportunities to improve tooling, processes, and system architecture to support scale, reliability, and high-quality user support
Qualification
Required
8+ years of experience in Customer Support systems administration
Proven experience leading administration of Zendesk and 1+ other customer support platform (e.g., Salesforce Service Cloud, Intercom) at scale, supporting thousands of internal and off-shore agents across 4+ sites (system certifications preferred)
Solid understanding of post-purchase operations, including Customer Experience, Trust & Risk, WFM, and QA use cases
Experience managing system integrations, configuring APIs, data flows, and automations by working with internal tooling partners
Strong technical skills, including proficiency in HTML, JavaScript, JSON, SQL, and Python
Ability to gather requirements from non-technical stakeholders and translate them into scalable system solutions
Strong troubleshooting skills and comfort managing day-to-day system operations and incidents
Detail-oriented mindset with a focus on system configuration, permissions, governance, and data integrity
Strong documentation and communication skills, with the ability to support training and change management
Comfort balancing strategic improvements with hands-on execution in a high-growth environment
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalG,DST Globalavra,DST Global,GreycroftCapitalG
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
2026-02-06
2026-02-02
Company data provided by crunchbase