Customer.io · 6 hours ago
Site Reliability Engineering Manager
United States
Full-time
Remote
Director/Executive
$175K/yr - $195K/yr
8+ years expCustomer.io is a platform used by over 8,000 companies to send automated communications. They are seeking a pragmatic and strategic Engineering Manager to lead their Site Reliability Engineering team, ensuring platform reliability and supporting growth through effective management and collaboration.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
Provide timely, specific coaching and development opportunities for your direct reports
Hire, onboard, and grow the right people to accomplish business objectives within your squad
Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions
Collaborate with other Engineering Managers and technical leaders to align on strategy and execution
Qualification
Required
8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies
3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure
Understands SaaS architecture, languages, technologies, and cloud infrastructure deeply enough to represent and advocate for their squad's technical choices across the company
Balances pragmatism and vision—capable of delivering near-term improvements while charting a long-term path forward
Invests in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback and mentorship
Builds and nurtures high-performing, distributed teams
Stays energized by solving customer-impacting problems, even under pressure
Communicates clearly and directly, both verbally and in writing
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
Company data provided by crunchbase