RLDatix · 2 days ago
Implementation Analyst
Chicago, IL
Full-time
Hybrid
Mid LevelRLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. The Implementation Analyst will consult with clients, configure software, and lead training to ensure client success during the software onboarding process.
Computer Software
Responsibilities
Lead weekly calls with customers to monitor progress, address challenges, and provide support through implementation
Understand clients' needs in order to architect the best approach and configure the software accordingly for each client
Lead virtual trainings with customers to ensure successful adoption and usage of the software
Build and revise implementation schedules via Smartsheet, as well as track project progress through OpenAir
Respond to all customer inquiries with urgency and empathy, collaborating with internal teams when necessary, to ensure white-glove service
Qualification
Required
Previous experience in a customer-facing, enterprise SaaS implementation role
Proven success communicating with senior executives
In-depth knowledge on how to manage multiple projects simultaneously
A quick learner with strong problem solving and critical thinking skills
Ability to commute to Carmel, IN 50% of the month
A knack for working collaboratively within a customer-focused environment
A bachelor's degree
Benefits
Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays
Company
RLDatix
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase