Synchrony · 1 day ago
Customer Service - Full Time - Work From Home
Merriam, KS
Full-time
Hybrid
New Grad, Entry Level
$22.50/hr - $22.50/hr
0+ years expSynchrony is a leading consumer financing company at the heart of American commerce, providing responsible access to credit and banking products. They are seeking a Customer Service Representative to join their Call Center Team, where the main responsibilities include handling inbound calls, delivering exceptional service, managing customer information, and resolving inquiries.
Consumer LendingFinanceFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Handling Inbound Calls
Delivering exceptional service
Managing customer information
Resolving inquiries
Authorizing sales
Building relationships with clients, customers, and colleagues
Qualification
Required
Be at least 18 years old
6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years
Must live within 60 minutes or 60 miles of 66212 to ensure you're able to commute for in-person training and occasional in-person activities
Demonstrate at least an intermediate level of computer skills including the ability to: Navigate and manage information across multiple windows and software platforms efficiently, Maintain typing proficiency while actively conversing with customers, Utilize Outlook or other Microsoft Office programs effectively, Employ search tools to quickly find necessary information
This role will require you to work evening hours and at least 1 weekend day
This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working
Be willing to complete a drug test, submit to a background investigation, and provide finger prints as part of our selection process
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
Preferred
6+ months of experience in banking or financial industry
6+ months experience working in a virtual environment
6+ months experience working in a call center environment
A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
Comfortable receiving ongoing performance feedback and coaching
Comfortable with ongoing change and learning new technology/processes
Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
Strong decision-making and problem-solving skills
Benefits
Tuition reimbursement
Complete medical coverage for you and your entire family
401(k) with company match
Company
Synchrony
Synchrony is a consumer financial services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-15Post Ipo Equity· $500M
2014-08-01IPO
Leadership Team
Brian Doubles
President & CEO
Raj Deol
SVP, Sam’s Club Marketing Leader
Recent News
2026-02-03
Benzinga.com
2026-01-21
Company data provided by crunchbase