North Carolina State University · 14 hours ago
ER Client Services Representative
Triangle Area
Full-time
Onsite
Entry Level
$40K/yr - $43K/yr
1+ years expNorth Carolina State University is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina. The ER Client Services Representative is the primary point of contact for clients and hospital personnel, responsible for client intake, registration, scheduling, and ensuring compliance of medical records.
EducationNon ProfitUniversities
Responsibilities
Greet and check in clients, manage in-person and phone inquiries, respond accurately and empathetically to complex questions, clearly explain hospital policies, estimated costs, and deposit requirements, and provide immediate support during emergency situations
Schedule appointments in accordance with service guidelines, appointment type, and clinical availability, communicate real-time updates to clinical teams and referring veterinarians, and prioritize urgent and emergency cases as needed
Collect, verify, and summarize information from multiple sources, maintain accurate electronic and paper medical records, consent forms, and documentation, and ensure completeness and compliance, including emergency patient records
Assess client-reported concerns and hospital guidelines to determine urgency, notify clinical staff promptly, and ensure appropriate follow-up, including patient discharge, referral coordination, and emergency response support
Handle deposits, monitor billing accuracy, process transactions, resolve discrepancies in collaboration with the Business Office, and support operational efficiency across departments, even during high-volume or emergency situations
Serve as a resource for staff and referring veterinarians, cross-train new or temporary team members, provide backup coverage for front-facing client service roles, and facilitate smooth departmental operations, including support during critical or emergency cases
Qualification
Required
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience
Ability to maintain professional and effective communication under pressure
A genuine passion for helping people and providing a positive, empathetic experience
Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously
Readiness to support the team where needed most based on scheduling and operational requirements
Ability to lift up to 30 pounds frequently, with or without reasonable accommodations
Preferred
Previous client service experience in a veterinary or medical setting
Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines
Excellent verbal and written communication skills, and strong organizational and multitasking skills
Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations
Ability to interpret hospital guidelines and client needs to determine emergency situations
Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases
Benefits
Medical , Dental , and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
Childcare benefits
Wellness & Recreation Membership
Wellness Programs
Company
North Carolina State University
North Carolina State University is an educational institution that offers graduate and undergraduate programs.
10001+ employees
H1B Sponsorship
North Carolina State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (211)
2024 (134)
2023 (164)
2022 (106)
2021 (90)
2020 (108)
Funding
Current Stage
Late StageTotal Funding
$60.84MKey Investors
National Institute of Food and AgricultureNational Safety CouncilBezos Earth Fund
2024-06-26Grant· $0.27M
2024-06-13Grant· $0.05M
2024-05-31Grant· $30M
Leadership Team
Marshall Brain
Director
Recent News
2026-01-23
2026-01-06
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