TrueCommerce · 1 day ago
Pre Implementation Specialist
United States
Full-time
Remote
New Grad, Entry Level
0+ years expTrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. The Pre-Implementation Specialist is responsible for guiding customers through the pre-implementation phase and preparing projects for successful onboarding, which includes gathering requirements and coordinating project tasks.
E-CommerceE-Commerce PlatformsMarketplaceRetail TechnologySoftware
Responsibilities
Conduct customer readiness and kickoff calls to review scope and gather required information
Gather, validate, and document customer requirements and update internal project materials
Load customer data into Transaction Manager and validate accuracy
Provide introductory training on TrueCommerce software and workflows
Assist with customer questions, support calls, and pre-implementation inquiries
Coordinate project tasks, follow-ups, and cross-functional handoffs to support smooth delivery
Documents requirements and updates internal project materials for a smooth transition
Identifies potential risks, readiness delays, or scope changes and proactively communicates with project managers and stakeholders
Ensures all technical and business requirements are clarified before implementation begins, reducing rework and accelerating project timelines
Maintain project artifacts, checklists, and readiness documentation
Collaborate with Implementation Specialists and internal teams to ensure customer preparedness
Complete ongoing product training to maintain knowledge of TrueCommerce tools and processes
Qualification
Required
Associate or Bachelor's degree preferred or equivalent work experience
0–2 years experience in client services, business-to-business support, software/customer onboarding, call center, or related customer-facing environment
Experience working with high-volume customer interactions and managing multiple tasks simultaneously
Strong customer service and communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and follow structured processes
Comfort working with data, documentation, and system tools
Ability to learn technical concepts quickly
Preferred
Experience with ERP business systems (QuickBooks, Sage, SAP, NetSuite, Microsoft Dynamics) preferred
Experience with EDI, SmartSheets, or system integrations a plus
Company
TrueCommerce
Digital Commerce Platform, B2B eCommerce, PIM, Marketplace Integration, EDI, eInvoicing
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Glass
CEO
Lee Kimball
Chief Product Officer
Recent News
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