CATALIS · 6 hours ago
Customer Service Representative
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations. As an inbound Customer Service Representative, you will be responsible for handling inbound calls for the Medical Marijuana Card Program and processing related work.
Computer Software
Responsibilities
Responsible for answering an average of 70 - 100 in-bound phone calls daily. Required at times to initiate outbound calls to process work
Interact directly with the patients, caregivers, physicians, or law enforcement official parties in a professional manner
Be able to adhere to the 9:30pm – 6pm schedule. The end time is after the last call is answered in the queue
Other duties as assigned
Qualification
Required
One year of call center experience
High school diploma or equivalent is required
Attention to detail
Problem solving
Oral communication
Judgment
Customer service orientation
Listening/comprehension
Multi-task oriented approach
Keyboard dexterity
Benefits
Health, dental, vision insurance
Paid Time off
HSA and FSA options
401(k) plan with matching contributions
Paid parental leave
ABLE matching contributions for the disability community
Employer paid short term and long-term disability insurance and group term life insurance
Financial and legal assistance through our EAP (Employee Assistance Program)
Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
Company
CATALIS
Catalis is the transformational SaaS and integrated payments partner powering all levels and sizes of government – municipalities, counties, states, and federal agencies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Downs, MBA
Chief Financial Officer
Bill Brice
Chief Operating Officer
Company data provided by crunchbase