SB CLINICAL PRACTICE MANAGEMENT PLAN INC · 2 days ago
Customer Service Representative II
ST. JAMES, NY, US
Full-time
Onsite
Entry, Mid Level
$19.22/hr - $24.02/hr
2+ years expSB Clinical Practice Management Plan Inc is seeking a Customer Service Representative II for their Pediatrics department. The role involves assisting with the daily operations of the call center, scheduling patient appointments, and providing support to staff regarding insurance inquiries.
Hospital & Health Care
Responsibilities
Assist management with the daily operation of the call center. Must have ability to perform all jobs under his/her lead
Answer staff questions pertaining to insurances and research new insurances to identify if we participate
Works closely with office managers to troubleshoot issues with patient registration and scheduling
Monitors work assignment of duties to staff and works with managers to make required adjustments to optimize efficiency within the call center
Answers routine phone inquiries
Schedules patient appointments in computer system
Communicates with managers regarding staff absence or tardiness on Saturday
Maintains HEDIS spreadsheets and works closely with manager to ensure HEDIS calls and transmissions are current
Perform all other duties as assigned by management
Qualification
Required
High School diploma or equivalent
Two years of full-time customer service experience
Knowledge of medical terminology
Must be proficient in Microsoft Office
Must have excellent customer service skills
Preferred
Experience using EMR
Experience with appointment scheduling system
Associate's degree. In lieu of degree, will accept 2-3 years
Three years of supervisory experience, to include two years in a busy practice
Company
SB CLINICAL PRACTICE MANAGEMENT PLAN INC
At SB Clinical Practice Management Plan, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Layton
Chief Financial Officer
Company data provided by crunchbase