WPS—A health solutions company · 16 hours ago
Senior IT Change Control Analyst - Hybrid-Madison, WI
Madison, Wisconsin, United States
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $110K/yr
5+ years expWPS is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. They are seeking a Senior IT Change Control Analyst to oversee and manage the change management process within the organization, ensuring efficient processing of change requests and collaboration with stakeholders to minimize operational risks.
GovernmentHealth CareHealth Insurance
No H1B
U.S. Citizen Only
Responsibilities
Enjoy monitoring and managing the IT change request queue to ensure timely and efficient processing of all change requests
Can review change submissions for accuracy, completeness, and potential conflicts with other scheduled changes
Like to collaborate with change submitters, business stakeholders, and IT leadership to coordinate scheduling and minimize operational risk
Have identified and mitigated risks associated with proposed changes to production systems
Have processed and coordinated expedited and emergency change requests in accordance with established procedures
Can maintain detailed documentation of all change activities in compliance with organizational policies and audit requirements
Like to manage Major Incidents in collaboration with the Major Incident Management team to ensure change-related incidents are managed effectively
Thrive when contributing to the continuous improvement of change management processes and tools
Enjoy providing reports and metrics related to change activities, success rates, and trends to leadership and stakeholders
Qualification
Required
US citizenship is required for this position due to Department of Defense restrictions
Bachelor's degree in related field OR equivalent post high school education and/or work-related experience
5 or more years of progressive experience in IT Change Management, IT Operations, or a related IT Service Management (ITSM) role
2 or more years with ITSM Change Management processes, including planning, reviewing, and coordinating change requests
Current ITIL Foundation 4 certification or obtained within 1 year of service
Solid knowledge and understanding of Incident Management and Major Incident Management processes, especially in high-impact or time-sensitive scenarios
Strong knowledge of enterprise IT systems, tools, and infrastructure, including servers, networks, applications, and production environments
Demonstrated experience with ServiceNow or other ITSM platforms (e.g., BMC Remedy, Cherwell, Jira Service Management)
Strong verbal and written communication skills, with the ability to clearly articulate technical and non-technical information to diverse audiences
Solid stakeholder engagement, with a proactive and solution-oriented approach to interactions
Project management experience, particularly involving coordination of cross-functional IT initiatives or deployments
Strong analytical and problem-solving with attention to detail
Preferred
7 or more years of progressive experience in IT Change Management, IT Operations, or a related IT Service Management (ITSM) role
5 or more years with ITSM Change Management processes, including planning, reviewing, and coordinating change requests
Benefits
Hybrid work
Performance bonus and/or merit increase opportunities
401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (**100% vested immediately**)
Competitive paid time off
Health insurance, dental insurance, and telehealth services start **DAY 1**
Professional and Leadership Development Programs
Company
WPS—A health solutions company
WPS, a health solutions company, is an independent, not-for-profit, local company based in Madison, Wisconsin.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
HealthX Ventures
2025-10-20Series Unknown
Leadership Team
Frank Gumina
Chief Legal and Administrative Officer
Rochelle Myers
Chief Growth Officer and Head of New Ventures
Recent News
2025-11-22
2025-08-04
Company data provided by crunchbase