McLane Company, Inc. · 6 hours ago
Customer Service Manager
Plymouth, MI
Full-time
Onsite
Mid LevelMcLane Company, Inc. is a leader in the distribution industry, empowering its team members to serve America’s most beloved brands. The Customer Service Manager will build positive relationships with customers, supervise the Customer Service and Data Processing departments, and ensure customer satisfaction through effective problem resolution and collaboration with various departments.
Transportation/Trucking/Railroad
Responsibilities
Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork
Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and any other customer inquiries
Execute customer promotions and monitor inventory before, during, and after the promotion ends
Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction
This position has additional responsibilities. Special projects may be assigned at the position supervisor’s discretion
Qualification
Required
Have previous work experience in a progressively responsible foodservice distribution position with some supervisory/management responsibilities
Have a solid working knowledge of principal foodservice disciplines, including purchasing, customer service, accounting, warehousing, and transportation
Be competent with Microsoft Office programs (Excel, Outlook, Word)
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role
Preferred
AS/400 experience is preferred
Benefits
Medical, dental, and vision insurance
FSA/HSA
Company-paid life insurance
Paid time off begins day one
401(k) Profit Sharing Plan after 90 days
Pet insurance
Maternity/paternity leave
Employee assistance programs
Discount programs
Tuition reimbursement program
Company
McLane Company, Inc.
McLane Company, Inc.
Founded in 1894
10001+ employees
H1B Sponsorship
McLane Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (9)
2023 (8)
2022 (8)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chad R.
Senior Vice President and CFO
David Leach
Senior Vice President, Chief Operating Officer
Recent News
2024-04-07
2024-04-07
2024-02-19
Company data provided by crunchbase