RTX · 6 hours ago
Operations Engineer - ITMS Frameworks/ITIL (Infrastructure/Service Management) (REMOTE)
United States
Full-time
Remote
Senior Level, Lead/Staff
$108K/yr - $204K/yr
8+ years expRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The Operations Engineer will support large-scale S/4HANA environments, manage vendor relationships, and drive operational excellence through ITSM practices and governance of Azure-based infrastructure.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Support the sustainment of large‑scale S/4HANA environments and supporting applications in partnership with MSPs or RISE with SAP providers
Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
Develop and maintain documentation of system processes, procedures, and IT governance standards
Strong understanding of identity and access management (IAM), including Active Directory and Azure AD
Qualification
Required
Minimum of 8+ years' experience with ServiceNow and IT Service Management (ITSM) processes and a bachelor's degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
IT Operations experience, overseeing infrastructure, service management
Vendor management experience, with a proven track record of holding third‑party providers accountable
Oversee Azure cloud environments and IT operations, with a focus on governance, vendor management, and resilience
Preferred
Experience supporting SAP or SAP S/4HANA environments
Familiarity with Active Directory and identity/access management (IAM)
Understanding of basic networking fundamentals (routing, firewalls, authentication)
Benefits
Healthcare
Wellness
Retirement
Work/life benefits
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
2026-02-04
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-04
2026-02-04
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