The AME Group · 8 hours ago
IT Desktop Support Service Technician
Niles
Full-time
Onsite
Entry, Mid Level
2+ years expThe AME Group is a long-established Managed IT Service Provider supporting a wide range of clients and industries across the country. They are seeking a talented and experienced IT Desktop Support Technician to provide front line technical support for end-users, addressing hardware, software, and network-related issues.
Information Technology
Responsibilities
Provide front line technical support for end-users, addressing hardware and software and network related issues
Install, configure, and troubleshoot desktop hardware, software, and other peripherals
Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction
Document all technical support activities in ticketing systems
Qualification
Required
2+ years of hands-on experience in IT desktop support
Proficient in troubleshooting hardware and software issues in a Windows environment
Experience with Active Directory, Microsoft office suite and other common business applications
Strong communication skills and the ability to work with clients in a professional manner
Ability to work independently and collaboratively in a team-oriented environment
Adept at managing priorities and meeting deadlines
Associate degree or relative certifications (CompTIA A+ certification)
Valid driver's license and reliable transportation is necessary
Must be able to lift up to 50 lbs
Preferred
Azure experience a plus
Benefits
Competitive salary and benefits package
Professional development opportunities through our employee training program
Opportunity for growth and advancement
Positive and supportive work environment
HSA contributions
401(k)
Company-paid life insurance
PTO starting on your hire date
Paid holidays
Company
The AME Group
The AME Group is a privately held company that provides technical support and information technology services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vance Olson
Vice President of Business Development
Company data provided by crunchbase