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Cornerstone Capital Bank · 22 hours ago

Senior IVR Developer - Onsite in Englewood, CO

Englewood, Colorado, United States

Full-time

Onsite

Senior Level

5+ years exp

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer known for exceptional service and employee satisfaction. They are seeking a Senior IVR Developer to design, build, and maintain IVR solutions, focusing on integrating and optimizing call center applications.

Financial Services

Responsibilities

Author, maintain and optimize Nice inContact Studio flows and Studio Snippet code

Implement and integrate Omilia IVA to leverage natural language experiences

Integrate with third party vendor APIs

Design, build and maintain C#/.NET microservices, APIs and Azure Functions to replace existing workflow logic

Secure APIs via OAuth/JWT flows. Manage endpoints through Azure API Management (APIM)

Build and/or collaborate with frontend engineers on React/TypeScript screen‑pop UIs

Introduce and maintain automated tests, CI/CD pipelines, logging/metrics/tracing, and deployment best practices to improve reliability

Triage and resolve production incidents, participate in support rotations (as agreed), and implement durable fixes

Mentor junior engineers and perform code reviews for workflow and service changes

Partner with product, operations, and business stakeholders to translate requirements into reliable IVR/agent experiences

Qualification

IVR / Contact Center ExperienceC#/.NET CoreAzure FunctionsCI/CDSQLREST + SOAP integrationOAuth/JWTAutomated testingReactTypeScriptCode reviewsMentoring

Required

Strong IVR / Contact Center Experience: hands‑on with RingCentral / Nice inContact Studio, Studio Snippet programming (or equivalent visual IVR authoring), call center routing concepts, and ACD/WFM awareness

Call center domain knowledge: exposure to IVR design tradeoffs, DTMF → IVA migration, and handling real‑time contact context

Software engineering fundamentals: C#/.NET Core, SOLID design, unit/integration testing, system architecture and design, and refactoring legacy code

Cloud & integration: Azure Functions, Azure API Management, REST + SOAP integration, JSON/XML parsing, OAuth/JWT

DevOps & SDLC: CI/CD (GitHub Actions/Azure DevOps), automated testing, observability (logs/metrics/tracing)

Data & storage: SQL experience; familiarity with Snowflake or analytics stores is a plus

Experience level: 5+ years professional experience in software development and/or IVR/contact‑center technology or equivalent; demonstrated delivery of IVR flows and integrations

Education: Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience

Preferred

Frontend collaboration (desirable): familiarity with React and TypeScript to implement/coordinate screen‑pops and agent UI

Benefits

A full benefits package

Company

Cornerstone Capital Bank

We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.

Houston, Texas, US

51-200 employees

https://www.cornerstonecapital.com/

Funding

Current Stage

Growth Stage

Leadership Team

Scott Almy

President and Chief Executive Officer

Dana Bustos - National Talent Matchmaker

Talent Acquisition Manager and Business Line Partner, VP

Company data provided by crunchbase