Caterpillar Inc. · 7 hours ago
Global Learning Consultant
Peoria, IL
Full-time
Onsite
Mid Level
$113K/yr - $169K/yrCaterpillar Inc. is a global team focused on creating sustainable communities and innovative solutions. The Global Learning Consultant will design, develop, and deliver training programs to enhance dealer and customer-facing employee capabilities, ensuring alignment with strategic goals and improving on-the-job performance.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
U.S. Citizen Only
Responsibilities
Developing and delivering training programs; ensuring that courses and materials are relevant to the organization's customer service processes
Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness
Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures
Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs
Consulting business partners on training requirements
Develop dealer practice library & governance
Qualification
Required
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
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