General Dynamics Information Technology · 18 hours ago
Help Desk Specialist V
Washington, DC
Full-time
Onsite
Senior Level
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government. The Help Desk Specialist II will provide technical support to end users, resolve technical problems, and ensure timely resolution of issues while maintaining IT policies and procedures.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
Qualification
Required
Top Secret/SCI clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
5 + years of related experience
US Citizenship Required
Computer Literacy
Information Technology (IT)
Peripheral Devices
Troubleshooting
Preferred
Bachelor's degree in Computer Science, Information Technology OR Associate's degree in a related area + 2 years' experience OR equivalent experience
IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)
SAP experience required
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
Company data provided by crunchbase